Director, Account Management - Integrity CONNECT Leads

Insurance Administrative Solutions, L.l.c.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Integrity is seeking a results-driven Account Management Lead for IntegrityCONNECT Leads. You will own retention, drive spend growth across buyers, and build the foundation for a scalable team while acting as the primary advocate for buyers.

Starting as an individual contributor, you will set up account plans, coordinate with support teams, and develop playbooks to guide future growth. This role offers a unique path into leadership within a fast-growing insurtech platform.

Qualifications

• Account management, client success, or another revenue-facing background — insurance and lead generation is required.
• Experience managing a team of sales and/or customer support.
• Track record of exceeding revenue goals and KPIs.
• Ability to perform autonomously with little initial structure and documented responsibilities.
• Proven tactics to successfully work cross-functionally with technology, marketing, and product.

Responsibilities

• Own retention and spend growth across the full buyer book, all lead types and business units.
• Proactively complete outreach to buyers to build rapport and identify opportunities for growth.
• Propose the KPIs to measure success of the team, understand the value of both macro and micro level measures.
• Set up account plans and regular check-ins with key buyers.
• Coordinate with agent support on shared accounts and escalations.
• Bring buyer feedback on lead quality, product and fulfillment back to leadership.
• Build a strong relationship with operational and vendor management peers.
• Put together the account management playbook, covering segmentation, outreach cadence, and escalation paths, for a future team to inherit.
• Build the foundation and business case for your future team.

Skills

Account management

Client success

Revenue-facing background

Job description

About the Role IntegrityCONNECT Leads is Integrity's lead distribution platform, where agents and agencies purchase leads and calls to help drive insurance sales and enrollments. This role will be responsible for building and scaling a skilled Account Management function and team. You will own the relationship with buyers on the platform with a heavy emphasis on key partners. Your intent and goal is to improve buyer retention and increase revenue on the platform. This function will be focused on proactive outreach, building rapport with buyers and continuously advocating on their behalf. This role will start as an as an individual contributor. Once the framework is built and ability to drive revenue and retention is proven, you will build out your team.

What You'll Do

• Own retention and spend growth across the full buyer book, all lead types and business units
• Proactively complete outreach to buyers to build rapport and identify opportunities for growth
• Propose the KPIs to measure success of the team, understand the value of both macro and micro level measures
• Set up account plans and regular check-ins with key buyers
• Coordinate with agent support on shared accounts and escalations
• Bring buyer feedback on lead quality, product and fulfillment back to leadership
• Build a strong relationship with operational and vendor management peers
• Put together the account management playbook, covering segmentation, outreach cadence, and escalation paths, for a future team to inherit
• Build the foundation and business case for your future team

What You'll Need

• Account management, client success, or another revenue-facing background — insurance and lead generation is required
• Experience managing a team of sales and/or customer support
• Track record of exceeding revenue goals and KPIs
• Ability to perform autonomously with little initial structure and documented responsibilities
• Proven tactics to successfully work cross-functionally with technology, marketing, and product

How Success Is Measured

• Buyer retention and spend growth across the book.
• Implementing a KPI framework for buyer revenue and profitability
• An outreach cadence running for top buying agents and agencies
• A business case and staffing plan for the account management team, approved and ready to execute

About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Please note that all official communications from Integrity will come from @integrity.com or Workday domains. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.