Director

Ford; Northern (KY); Hybrid; USD 142,000 - 268,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Family care & parental leave

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off

Paid holidays

Additional vacation options

Job summary

Ford is seeking a senior leader to own Ford Pay, a global payments platform. You will shape the product strategy, drive cross-functional execution, and align with Ford’s vehicle, app, and dealer ecosystems to deliver seamless payment experiences.

You should bring 10+ years in fintech/payments, deep API and backend architecture know-how, and a data-driven approach to influence strategy and execution at scale.

Qualifications

• 10+ years leading high-complexity product orgs in fintech/payments.
• Deep knowledge of card infrastructure, POS systems, gift card platforms.
• Proven track record managing technical product roadmaps and API integrations.
• Data-driven decisions using analytics and user research.

Responsibilities

• Own global Ford Pay roadmap and strategy across markets.
• Lead with customer empathy to build differentiated payment features.
• Collaborate across a global matrix with vehicle platforms, mobile apps, and dealer networks.
• Drive cross-functional alignment and unblock engineering teams.

Skills

Senior leadership

Payments domain expertise

Technical product management

Data-driven mindset

Education

Bachelor’s degree in computer science or business

Tools

API integrations

Backend payment architectures

POS integrations

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

As the Director of Global Payments (Ford Pay) you will be the visionary leader and primary architect of Ford Pay, our global payment ecosystem. In this high-visibility role, you will take full ownership of the product roadmap, building a world-class platform that serves as the connective tissue between Ford, our customers, and our stakeholders.

Your mission is to create frictionless, compelling payment experiences that make Ford and Lincoln the preferred choice for customers worldwide. This role sits at the heart of Ford’s transformation, requiring a leader who balances deep technical payments expertise with a customer-first mindset. You will lead with empathy, rely on data-driven insights, and possess the product instincts to launch market-leading differentiators at a global scale

What you'll do...

This role requires a unique blend of strategic foresight, technical depth in fintech, and the ability to navigate a complex, global matrixed organization.

Strategic Product Ownership:

• Global Roadmap & Vision: Define and execute the multi-year strategy for Ford Pay, ensuring it supports Ford’s broader objectives.
• Customer-Centric Innovation: Lead with deep customer empathy, leveraging user research and data to build features that solve real-world problems and drive brand loyalty.
• Market Differentiation: Identify and launch 'driven differentiators' from seamless in-vehicle payments to innovative loyalty integrations that set Ford apart from competitors.

Technical Payments Mastery:

• Payments Leadership: Drive the development of global card payments, including but not limited to Point of Sale (POS) integrations and digital gift card ecosystems.
• Global Scaling: Navigate the complexities of worldwide payments, ensuring compliance with regional regulations, multi-currency handling, and local payment preferences.
• Technical Unblocking: Leverage deep technical expertise to identify setbacks and architectural roadblocks, generating creative solutions to keep engineering and product teams moving at pace.

Leadership & Stakeholder Influence:

• Team Empowerment: Foster a high-performing culture through inclusive leadership.
• Cross-Functional Alignment: Collaborate across a global matrix of stakeholders to ensure Ford Pay seamlessly integrates with Ford’s vehicle platforms, mobile apps, and dealer networks.

Minimum Requirements

• Senior Leadership Experience: 10+ years of experience leading high-complexity product organizations, specifically within the Fintech or Payments industry.
• Payments Domain Expertise: Deep, authoritative knowledge of worldwide card infrastructure, Point of Sale (POS) systems, and gift card/stored-value platforms.
• Technical Product Management: Proven track record of managing technical product roadmaps, API integrations, and complex backend payment architectures.
• Data-Driven Mindset: Demonstrated experience using advanced data analytics and user research to inform product decisions and strategy.
• Education: Bachelor’s degree in computer science or Business or a related field.

Even better, you may have...

• Global Fintech Scaling: Experience launching and scaling payment platforms across multiple international markets (NA, EU, AP).
• Industry Influence: Active engagement with payment networks (Visa/Mastercard) and a deep understanding of the evolving regulatory landscape (PSD2, PCI-DSS, etc.).
• Business Transformation: Experience transitioning a traditional enterprise into a modern, digital-first service provider.
• Advanced Degree: MBA or Master’s degree in a STEM or Financial discipline

We offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 5 and ranges from $141,700-$268,300.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.