Director

Chick-fil-A; New Braunfels (TX); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Closed Sundays

Competitive pay

Great place to work

Scholarship opportunities

Intentional growth and development

Descrizione del lavoro

Chick-fil-A Walnut Ave is seeking a Director to oversee daily operations, act as the point person for escalated guest and staffing issues, and drive service excellence, food safety, and teamwork culture. You will set weekly goals for managers and trainers and continuously pursue improvements for guests and the restaurant.

You will mentor leaders, lead executive-level meetings, and ensure cross-functional collaboration while upholding CFA policies and safeguarding quality dining experiences.

Competenze

• Responsible for opening and closing the business.
• Must work 32–40 hours per week in operations.
• Available to work weekends (Fri/Sat).
• Lead with H.E.A.R.T. (Humility; Empathy; Accountability; Respect; Truth).
• Thrive in a fast-paced high-stressed environment and adapt quickly.
• Ability to multi-task and make emotional connections with guests.

Mansioni

• Recognize bottlenecks and delegate staffing to resolve issues.
• Communicate strategies from the executive team to team members.
• Mentor leaders and recognize future leaders within the team.
• Coach leaders on best practices and problem resolution.
• Own the five “Critical Success Factors” of the designated area.
• Ensure the restaurant meets all food safety requirements.

Conoscenze

Leadership

Communication

Guest service

Team management

Staffing

Problem solving

Food safety

Descrizione del lavoro

At Chick-fil-A Walnut Ave, a director is responsible to manage designated areas of the daily operations. As a director you will act as the point person for escalated guest and staffing issues. Directors ensure that all leaders are holding team members accountable to service excellence, food safety standards and teamwork culture at all times. Directors set weekly goals and focal areas for managers, team leads and trainers and continually look for areas of improvement to benefit our guests and our restaurant.

Responsibilities include:

• Quickly recognizes bottle necks and service issue areas and delegates proper staffing to resolve
• Clearly communicate key strategies from the executive team to team members
• Actively engage in third party meetings and executive level meetings
• Mentor all leaders and recognize future potential leaders within the team
• Coach leaders to recognize best practices and problem resolution
• Own the five “Critical Success Factors” of your designated area
• Ensures that restaurant meets all food safety requirements
• Communicates all issues with team members and guests to Management team in a timely manner
• Practice “Big -Picture thinking”
• Create schedules, write Quarterly performance reviews, and deliver written coaching based on performance.
• Lead by example- must adhere to all CFA policies and procedures
• Adhere to all cleaning and safety issues within the restaurant
• Offer immediate and respectful response to Guest's needs
• Treat all team members with respect and dignity while delegating daily duties
• Communicates all issues with team members and guests to Management team in a timely manner
• Ensure that all guests are served at all touch points (F2f, Dining room, delivery, curbside. Via telephone)
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Responsible for Opening and Closing the Business
• Must Work a minimum 32–40 hours per week in operations.
• Available to work weekends (Friday / Saturday)
• Available to perform 3 Opening/Closing shifts per week- available different days/nights throughout the month to ensure consistency throughout team and leaders.
• Lead with H.E.A.R.T. (Humility; Empathy; Accountability; Respect; Truth)
• Highly Dependable
• Servant Spirit with a strong sense of stewardship
• Thrive in a fast-paced high stressed environment and adapt to change quickly and efficiently
• Ability to multi-task
• Make Emotional Connections with Guests
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

As a leader at Chick-fil-A Walnut Ave. you will be given the opportunity to become a highly effective leader with the responsibility to positively influencing a large number of team members. With your full commitment, the skills you will learn will be able to transfer to any career path you may choose in your future. We are committed to building strong leaders for tomorrow.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business.

Here are some of the great benefits of working at Chick-fil-A:

• FLEXIBLE HOURS: We strive to be flexible in our scheduling to allow our team members the ability to maintain a healthy work-life balance
• CLOSED SUNDAYS: All Chick-fil-A restaurants are closed on Sundays so you can have quality time to spend with your family and friends.
• COMPETITIVE PAY: We have a great starting pay with a paygrade platform which allows you to grow within our company.
• IT’S A GREAT PLACE TO WORK: We are not just a job, we are family creating a fun work environment where you can positively influence others
• SCHOLARSHIP OPPORTUNITIES: Every year Chick-fil-A gives team members the opportunity to apply for scholarships from $1000 up to $25,000.
• INTENTIONAL GROWTH AND DEVELOPMENT: To help you reach your professional goals within our walls and BEYOND!

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's#1fast food restaurant.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.