Direct-To-Home- Full Time Installation Technician (Pasadena, TX)

NRG Energy; Texas; On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Direct-To-Home Installation Technician to join their Smart Home team. This exciting role involves installing and servicing cutting-edge smart home technology, ensuring customer satisfaction through exceptional service. As part of a dynamic team, you will manage inventory, conduct maintenance, and create solutions that enhance the home experience. With a strong emphasis on safety and a commitment to a drug-free workplace, this position offers a unique opportunity to contribute to a smarter, cleaner future while enjoying a commission-based income structure. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• Exceptional customer service skills are essential.
• Sales or field services experience is beneficial.
• Ability to work independently and in a team.

Responsibilities

• Install and troubleshoot smart home technology.
• Manage inventory with a business owner mentality.
• Provide detailed operational instructions to customers.

Skills

Customer Service

Sales Experience

Technical Background

Education

High School Diploma

Job description

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Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

What You’ll Do

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What We’re Looking For

1. Exceptional customer service skills.
2. Sales experience and/or field services experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required.)
3. Someone who thrives in a team environment and can also be trusted to work independently.
4. Willingness to submit to a criminal background check.
5. Current valid driver’s license and reliable transportation.

Physical Demands of the Job

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14 feet.
3. Work in attics and other limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident, and reasonable suspicion drug and alcohol testing, as permitted by law. EOE AA M/F/Protected Veteran Status/Disability. Level, title, and salary may be adjusted based on experience or skills.