Direct-To-Home Full Time Installation Technician - Inglewood, CA

Vivint; Inglewood (CA); On-site; USD 247,968 - 482,160; Full time

Job summary

Vivint is seeking a Field Service Technician to install, service, and troubleshoot smart home technology in customer homes within a 20-mile radius. You will be responsible for explaining system capabilities and ensuring a high level of customer satisfaction during every visit.

The role offers piece-rate compensation ranging from $180 to $350 per installation, with potential for higher earnings based on additional products and services sold.

Qualifications

• Sales mindset or experience in retail, B2C sales, insurance, or service-based sales is a plus.
• Customer-first attitude and ability to build rapport with diverse customers.
• Technical aptitude in cable/satellite install, pest control, construction, or solar is helpful but not required.

Responsibilities

• Earn piece rate pay and an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business-owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to customers.
• Control your own income by offering additional products and services to customers.
• Leverage service and installation appointments into leads and revenue.

Job description

Welcome to the intersection of energy and home services. At NRG, we are all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier — helping them power, protect, and intelligently manage their homes and businesses.

What you’ll do

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business-owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we’re looking for

• A sales mindset: experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude: ability to act with integrity while building rapport with diverse customers.
• Technical aptitude: experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Requirements

• A valid driver's license, a good driving record, and reliable transportation; ability to successfully pass a post-offer background investigation and licensing requirements per applicable law; must live within a 20-mile radius of the city.

Physical demands of the job

• Lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 ft, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.
• Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Compensation

This is a technician position paid on a piece rate basis with a range of $180 - $350 for a single install job (as of 12-19-24), or paid applicable minimum wage, whichever is higher.

Ready to transform your career? Apply today to join the Vivint team!

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.