Direct-To-Home- Full Time Installation Technician - Katy, TX

NRG Energy; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

NRG Energy is seeking Smart Home Pros to provide expert installation and services for smart home technology. This role involves delivering exceptional customer service, managing inventory, and troubleshooting systems while working independently and as part of a team. Candidates should have strong customer service skills and a willingness to learn about smart home technology.

Qualifications

• Exceptional customer service skills required.
• Sales and/or field services experience helpful.
• Willingness to submit to a criminal background check.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Provide detailed system capabilities to customers.

Skills

Customer service

Sales experience

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Role Overview: Direct-to-Home Smart Home Pros provide expert installation and services, delivering the highest caliber of customer service. Customers rely on you to act with honesty and integrity, offering peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your income by offering opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we’re looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful; technical backgrounds like construction or electrical experience are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver’s license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and other confined spaces.
• Bend, kneel, crouch, and stand for long periods.
• Participate in a strong safety culture, including site safety analysis.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic drug testing as permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.