Direct-To-Home- Full Time Installation Technician - Katy, TX

NRG Energy; Katy (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

NRG Energy seeks a Direct-to-Home Smart Home Pro to join their Smart Home team. The role involves installing and servicing innovative smart home technology, providing exceptional customer service, and managing inventory. Ideal candidates are team players with strong customer service skills and a willingness to learn.

Qualifications

• Exceptional customer service skills.
• Sales and/or field services experience is helpful.
• Technical backgrounds such as construction or electrical work are a plus.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Explain system capabilities and operational instructions to customers.

Skills

Customer service skills

Sales experience

Field services experience

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with innovative products and services. We aim to proactively protect and keep our customers connected to their homes, no matter where they are. Join our Smart Home team to help create smarter, safer, and more sustainable homes.

Our Direct-to-Home Smart Home Pros provide expert installation and services, delivering top-tier customer service. Customers trust you to act with honesty and integrity, offering peace of mind.

What you'll do:

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology through training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to customers.
• Control your income by offering opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds such as construction, electrical work are a plus but not required.
• A team player who can also work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for long periods.
• Follow safety protocols, including site safety analysis.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic drug testing as permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf