Direct-To-Home- Full Time Installation Technician - Humble, TX

Nrg Bluewater Wind; United States Virgin Islands; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smarter, safer, and more sustainable homes. As a Smart Home Installation and Service Technician, you will provide expert installation and servicing of smart home technology, ensuring high-quality customer service. This role offers the opportunity to work independently and as part of a team while using your skills to enhance the customer experience. If you're passionate about technology and customer service, this position is perfect for you. Embrace the chance to be part of a dynamic team committed to innovation and excellence in home services.

Qualifications

• Exceptional customer service skills are a must.
• Sales and field service experience beneficial but not required.

Responsibilities

• Install and service smart home technology with a focus on customer satisfaction.
• Manage inventory and conduct routine maintenance on products.

Skills

Customer Service Skills

Sales Experience

Field Service Experience

Technical Background

Job description

Job Description: Smart Home Installation and Service Technician

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Responsibilities:

1. Provide expert-level installation and servicing of smart home technology, ensuring high-quality customer service.
2. Become proficient with industry-leading smart home products through training.
3. Manage inventory and assets responsibly.
4. Install, service, and troubleshoot smart home systems in customer residences.
5. Create solutions that protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain system capabilities and operational instructions to customers clearly.
8. Identify opportunities to upsell additional products and services to customers.
9. Leverage appointments into leads and revenue.

Qualifications:

• Exceptional customer service skills.
• Sales and/or field service experience is beneficial; technical backgrounds such as construction or electrical work are also helpful but not required.
• Ability to work independently and as part of a team.
• Willingness to undergo a criminal background check.
• Valid driver’s license and reliable transportation.

Physical Requirements:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for extended periods.

Our safety culture is strong, and team members complete safety analyses at every work site.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic drug testing as permitted by law, including post-accident and reasonable suspicion testing. We are an Equal Opportunity Employer, supporting protected veteran status and disability rights. Compensation may vary based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official job description on file with Talent.