Direct-To-Home- Full Time Installation Technician - Houston, TX

NRG Energy; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

NRG Energy is seeking Direct-to-Home Smart Home Pros to deliver expert installation and services while providing exceptional customer service. This role involves managing inventory, troubleshooting smart home technology, and creating solutions to enhance customer experiences. Ideal candidates will possess strong customer service skills and a willingness to learn.

Qualifications

• Exceptional customer service skills required.
• Sales and/or field services experience is helpful.
• Valid driver's license and reliable transportation needed.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Provide detailed system capabilities and operational instructions to customers.

Skills

Customer service skills

Sales experience

Field services experience

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

Provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer solutions that provide peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your income by providing opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we're looking for:

1. Exceptional customer service skills.
2. Sales and/or field services experience is helpful. Technical backgrounds like construction, electrician work are beneficial but not required.
3. A team player who can also work independently.
4. Willingness to submit to a criminal background check.
5. Valid driver's license and reliable transportation.

Physical demands:

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14 feet.
3. Work in attics and limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Adherence to safety protocols, including site safety analysis.

NRG Energy is committed to a drug and alcohol-free workplace, with periodic testing as permitted by law. We are an Equal Opportunity Employer, supporting diversity and inclusion. Salary and level may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf