Direct-To-Home- Full Time Installation Technician - Fontana, CA

NRG Energy; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

NRG Energy seeks Direct-to-Home Smart Home Pros to install and service smart home technologies. This role emphasizes exceptional customer service while managing inventory and providing solutions that enhance customer safety and convenience. Candidates should possess strong communication skills and a willingness to learn about cutting-edge technology.

Qualifications

• Exceptional customer service skills.
• Sales and/or field services experience is helpful.
• Ability to thrive in a team environment and work independently.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Conduct routine maintenance and explain system capabilities to customers.

Skills

Customer service skills

Sales experience

Field services experience

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Role Overview:

Direct-to-Home Smart Home Pros provide expert installation and servicing of smart home technologies, delivering top-tier customer service. You will act with honesty and integrity, offering solutions that bring peace of mind to our customers.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain system capabilities and operational instructions to customers.
8. Control your income by offering opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

Qualifications:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful; technical backgrounds like construction or electrical work are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver’s license and reliable transportation.

Physical Demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for extended periods.
• Participate in safety analysis of each work site, emphasizing a strong safety culture.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees may be subject to periodic drug testing, including post-accident and reasonable suspicion testing, as permitted by law. We are an Equal Opportunity Employer. Salary levels may be adjusted based on experience and skills.

Official description on file with Talent.