Direct-To-Home- Full Time Installation Technician - Fontana, CA

NRG Energy; Fontana (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

NRG Energy is seeking Direct-to-Home Smart Home Pros to provide expert installation and services for smart home technology. This role involves managing inventory, troubleshooting, and delivering exceptional customer service while working in various environments. Candidates should possess strong customer service skills and a willingness to learn about smart home products.

Qualifications

• Exceptional customer service skills.
• Sales and/or field services experience is helpful.
• Willingness to submit to a criminal background check.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Explain system capabilities to customers.

Skills

Customer service

Sales experience

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

What you'll do:

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology through training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds such as construction, electrician work, or similar are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Current valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and other limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Adhere to a strong safety culture, including completing safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic, random drug testing, as well as post-accident and reasonable suspicion testing, where permitted by law. We are an equal opportunity employer (EOE) AA M/F/Vet/Disability. Salary and level may be adjusted based on experience and skills.

Official description on file with Talent.