Direct-To-Home- Full Time Installation Technician - Chula Vista, CA

NRG Energy; United States; Remote; USD 35,000 - 60,000; Full time

Job summary

NRG Energy is seeking Direct-to-Home Smart Home Pros to provide expert installation and servicing of smart home technology. This role involves delivering exceptional customer service, managing inventory, and ensuring customer satisfaction. Candidates should have strong customer service skills and a valid driver's license, with the potential for significant earnings through commissions.

Qualifications

• Exceptional customer service skills.
• Sales and/or field service experience is helpful.
• Valid driver's license and reliable transportation.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Conduct routine maintenance and explain system capabilities to customers.

Skills

Customer service

Sales

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Role Overview: Direct-to-Home Smart Home Pros provide expert installation and servicing while delivering top-tier customer service. Customers rely on you to act with honesty and integrity, offering peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain system capabilities and operational instructions to customers.
8. Control your income by offering additional products and services.
9. Leverage appointments into leads and revenue.

What we’re looking for:

• Exceptional customer service skills.
• Sales and/or field service experience is helpful; technical backgrounds like construction or electrical work are a plus but not required.
• Ability to work independently and as part of a team.
• Willingness to submit to a criminal background check.
• Valid driver’s license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for extended periods.
• Participate in a strong safety culture with site safety analysis.

NRG Energy is committed to a drug-free workplace. Employees may be subject to periodic drug testing as permitted by law. We are an equal opportunity employer (EOE AA M/F/Vet/Disability). Salary may be adjusted based on experience or skills.

Official description on file with Talent.