Direct-To-Home- Full Time Installation Technician - Chula Vista, CA

NRG Energy; Chula Vista (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

NRG Energy is seeking Direct-to-Home Smart Home Pros to deliver expert installation and services for smart home technology. This role involves providing exceptional customer service, managing inventory, and ensuring customer satisfaction. Ideal candidates will have strong customer service skills and a willingness to learn about smart home products.

Qualifications

• Exceptional customer service skills.
• Sales and/or field services experience is helpful.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide expert-level installation and services.
• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets.

Skills

Customer service skills

Sales experience

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

Provide expert-level installation and services, delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity, offering peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your income by offering opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful; experience as a construction worker, electrician, or other technical background is a plus but not required.
• A team player who can also work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Participate in a strong safety culture, including safety analysis of work sites.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic drug testing. EOE AA M/F/Vet/Disability. Compensation may be adjusted based on experience or skills.