Direct-To-Home- Full Time Installation Technician - Brooklyn, NY

NRG Energy; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smarter, safer, and more sustainable homes. As a Smart Home Pro, you'll provide expert installation and services, ensuring customer satisfaction through exceptional service. With a focus on innovative technology, you'll have the opportunity to thrive in a dynamic environment while managing your own income through commissions. This role offers a chance to make a real impact in the lives of customers by simplifying and protecting their home experience. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Exceptional customer service skills are essential.
• Sales or field service experience is helpful.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Provide detailed system capabilities and operational instructions.

Skills

Customer Service Skills

Sales Experience

Technical Background (Construction/Electrical)

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, delivering the highest caliber of customer service. Customers rely on you to act with honesty and integrity, offering peace of mind.

What you'll do:

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology through training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to customers.
• Control your income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds such as construction or electrical work are advantageous but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for long periods.
• Adhere to strong safety protocols, including completing safety analysis of work sites.

NRG Energy is committed to a drug and alcohol-free workplace. Employees may be subject to drug testing as permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.