Direct-To-Home- Full Time Installation Technician - Baytown, TX

NRG Energy; Baytown (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming home experiences with innovative smart home technology. As a Smart Home Pro, you'll provide expert installation and services, ensuring customers enjoy peace of mind with cutting-edge solutions. This role offers the chance to thrive in a dynamic team environment while also allowing for independent work. With a focus on exceptional customer service and a commitment to safety, you'll play a key role in creating smarter, safer homes. If you're passionate about technology and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Strong customer service skills are essential for this role.
• Technical or sales experience is a plus but not required.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and provide solutions to simplify customers' lives.
• Control income by offering additional products and services.

Skills

Exceptional customer service skills

Sales experience

Field services experience

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required.)
• Someone who thrives in a team environment and can also be trusted to work independently.
• Willingness to submit to a criminal background check.
• Current valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and other limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, title, and/or salary may be adjusted based on the applicant's experience or skills.

EEO is the law poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.