Direct-To-Home- Full Time Installation Technician - Bakersfield, CA

Vivint; Bakersfield (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Vivint Smart Home, part of NRG, seeks Direct-to-Home Smart Home Pros to deliver expert installation and services. The role involves managing inventory, providing customer solutions, and installing cutting-edge technology in homes. Ideal candidates will have strong customer service skills and a willingness to learn about smart home products.

Qualifications

• Experience in customer service is essential.
• Technical background in construction or electrical work is a plus.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory with a business owner mentality.
• Provide exceptional customer service and solutions.

Skills

Customer service skills

Sales experience

Technical background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer solutions that bring peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field service experience is helpful. Experience as a construction worker, electrician, or other technical background is a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Current valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Adherence to safety protocols, including completing safety analysis for each work site.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident, and reasonable suspicion testing, as permitted by law. We are an Equal Opportunity Employer, supporting protected veteran status and disability employment. Salary and level may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.