Direct to Consumer Sales Specialist | Titleist

acushnetgolf; Carlsbad (CA); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Health and well-being programs

401k with company match

Health savings accounts

Job summary

Acushnet Company is seeking a Direct to Consumer (DTC) Sales Specialist to engage customers, provide product guidance, and support seamless order experiences for Titleist enthusiasts.

You will work closely with fitting leaders, schedule appointments, and leverage Salesforce, SAP, and eCommerce systems to deliver world-class service while strengthening the Titleist brand. A passion for golf and strong communication are essential.

Qualifications

• 3+ years of experience in sales, customer service, or the golf industry.
• Bachelor’s degree or equivalent work experience required.
• Passion for golf and knowledge of the golf clubs product category.
• Experience with Salesforce, SAP, and Microsoft Office preferred.
• Strong communication skills with a customer-first approach.
• Ability to clearly explain products, orders, and solutions to golfers via phone and email.

Responsibilities

• Drive direct-to-consumer sales and provide expert product guidance to golfers.
• Schedule fitting appointments and assist with custom club orders.
• Manage orders, returns, and service inquiries to ensure a seamless experience.
• Collaborate with regional fitting leaders and specialists to meet customer expectations.
• Utilize Salesforce, SAP, and eCommerce tools to support orders and inquiries.

Skills

Sales experience

Customer service

Golf knowledge

Salesforce

SAP

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Salesforce

SAP

Microsoft Office

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

This role sits at the heart of the Titleist golfer experience, combining a passion for the game with a commitment to delivering world-class service. As a Direct to Consumer (DTC) Sales Specialist, you will connect one-on-one with dedicated golfers, providing expert product guidance, personalized recommendations, and seamless support throughout their journey. From driving custom club sales and helping golfers schedule fitting appointments to managing orders and resolving complex service needs, you will play a critical role in creating experiences that inspire confidence, build loyalty, and strengthen the Titleist brand. Working closely with Regional Fitting Leaders and Fitting Specialists, you will ensure every interaction exceeds expectations while leveraging industry-leading tools and platforms, including Salesforce, SAP, and our eCommerce and fitting systems. If you thrive in a customer-focused environment, enjoy solving problems, and are energized by helping golfers play their best, this is an opportunity to make a meaningful impact with the most trusted name in golf.

What You Bring

• Bachelor’s degree or equivalent work experience required.
• 3+ years of experience in sales, customer service, or the golf industry.
• Passion for golf and knowledge of the golf clubs product category.
• Experience with Salesforce, SAP, and Microsoft Office preferred.
• Strong communication skills with a customer-first approach.
• Ability to clearly explain products, orders, and solutions to golfers via phone and email.
• Technical aptitude and the ability to quickly learn Titleist order management and eCommerce platforms.
• Strong problem-solving skills with a focus on delivering exceptional customer experiences.
• Ability to work in an office environment and sit for extended periods.

#LI-LB1 #LI-Onsite

Our Commitment to You

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.

Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.

Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Pay Range: $57,460.00-$71,240.00

Ready to Make an Impact?

Join us at Acushnet Company and be part of a team that values excellence and innovation.

Interview Preparation Questions

• Tell us about a time you helped a customer make a purchasing decision while balancing their needs with business goals. How did you build trust, and what was the outcome?
• Imagine a golfer contacts you about a custom club order that is delayed beyond the expected delivery date. How would you manage the situation to maintain confidence in the Titleist brand while working toward a positive resolution?

EEO and Additional Statements

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.

• Acushnet Company respects the intellectual property and confidential information of third parties.Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company.Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.

• Acushnet Company participates is E-Verify. Please clickhere for more details.

• Global Candidate Privacy Notice