Direct Support Team Lead

American Baptist Homes of the Midwest; Albert Lea (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) Retirement Plan with employer-m

Job summary

Crest Services in Minnesota is seeking a Direct Support Team Lead to guide a team delivering person-centered care for individuals with developmental disabilities and related needs. This full-time role emphasizes leadership, coaching, and high-quality service delivery.

You’ll supervise DSPs, partner with families and healthcare teams, and ensure regulatory compliance while fostering a supportive, team-oriented culture. Competitive hourly pay and opportunities for professional growth await.

Qualifications

• Must be at least 21 years of age and have a high school diploma or equivalent.
• Minimum one year of direct support experience and one year of leadership or supervisory experience.
• Valid driver’s license, reliable transportation, acceptable driving record, and current auto insurance.
• Ability to work a flexible schedule to provide leadership and emergency coverage.
• Proficiency with Microsoft Office and related technology used in daily operations.
• Medication Management certification within 30 days of hire (preferred but not required).

Responsibilities

• Supervise, coach, mentor, and support Direct Support Professionals and DSP Mentors.
• Conduct quality reviews, member visits, ISP inspections, and staff observations to ensure care and compliance.
• Recruit, onboard, train, and develop team members while promoting growth and accountability.
• Coordinate with families, guardians, healthcare providers, and case managers to tailor services.
• Advocate for members during appointments, meetings, and care planning activities.
• Oversee healthcare coordination, medication management, follow-up care, and documentation.

Skills

Leadership

Communication

Problem-solving

Organization

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Direct Support Team Lead | Monday–Friday Days | Faith-Based Nonprofit | $22.00–$24.00/hr

Ready to take the next step in your direct support career?

Join Crest Services as a Direct Support Team Lead and help lead a team dedicated to empowering individuals with developmental disabilities, mental health conditions, and traumatic brain injuries to live meaningful, independent lives.

For more than 50 years, Crest Services has been a faith-based, nonprofit organization providing compassionate, person-centered care in welcoming community settings throughout Minnesota and Iowa. Our team is known for its supportive culture, meaningful work, and commitment to helping both the individuals we serve and our employees thrive.

In our most recent employee engagement survey, team members rated Crest Services as highly engaged, with the majority saying it's a great place to work.

If you're an experienced direct support professional with a passion for leadership, mentoring others, and improving the lives of those you serve, we'd love to meet you.

Why You'll Love Working at Crest Services

• Competitive pay of $22.00–$24.00 per hour
• Opportunity to lead, mentor, and develop a dedicated team of Direct Support Professionals
• Supportive, team-focused culture where employees genuinely enjoy coming to work
• Meaningful work that makes a lasting impact in the lives of individuals with disabilities
• Ongoing training and professional development opportunities
• Employee Referral Bonus Program
• Double-time pay for all hours worked on company-recognized holidays
• Hear back within 48 hours of applying

What You'll Do

As a Direct Support Team Lead, you'll provide leadership, coaching, and oversight to Direct Support Professionals while ensuring individuals receive high-quality, person-centered services that promote independence, safety, and well-being.

Responsibilities include:

• Supervise, coach, mentor, and support Direct Support Professionals and DSP Mentors
• Conduct quality reviews, member visits, ISP inspections, and staff observations to ensure exceptional care and regulatory compliance
• Recruit, onboard, train, and develop team members while promoting professional growth and accountability
• Partner with interdisciplinary teams, families, guardians, healthcare providers, and case managers to coordinate individualized services
• Advocate for members during appointments, meetings, and care planning activities
• Oversee healthcare coordination, medication management, follow-up care, and required documentation
• Monitor compliance with agency policies, licensing requirements, HCBS standards, and documentation expectations
• Maintain accurate member records, reports, and electronic documentation
• Coordinate staffing needs, scheduling support, shift coverage, overtime, and emergency response
• Respond to behavioral, medical, or crisis situations while ensuring member safety and quality care
• Complete administrative responsibilities including reporting, payroll approvals, and operational communication
• Participate in required meetings, ongoing training, and professional development

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• Minimum one year of experience providing direct support services to individuals with disabilities and/or older adults
• Minimum one year of leadership or supervisory experience
• Valid driver's license, reliable transportation, acceptable driving record, and current auto insurance
• Ability to work a flexible schedule when needed to provide leadership support and emergency coverage
• Strong communication, leadership, organization, and problem-solving skills
• Proficiency with Microsoft Office and other technology used to support daily operations
• Medication Management certification within 30 days of hire (unless otherwise exempt)
• Medication Management and Mandatory Reporter certifications are preferred but not required
• Compassionate, dependable, organized, and committed to helping both team members and individuals served succeed

Eligible employees enjoy access to:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with discretionary employer match
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Paid training and professional development opportunities

Join a Team That Feels Like Family

At Crest Services, we believe our employees are our greatest asset. We foster a positive, supportive workplace where teamwork, respect, and compassion come first. As a Direct Support Team Lead, you'll have the opportunity to develop others, strengthen services, and make a lasting difference in the lives of the individuals we support every day.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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