Direct Support Professional Supervisor

Seven Hills Foundation; Worcester (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Enhanced Retirement Plan: 25% - 33%

Student Loan Assistance

Tuition Assistance

Home Mortgage Initiative

Discounted Tuition

Job summary

Seven Hills Foundation is seeking an experienced Direct Support Professional Supervisor to lead residential counselor staff in our 24-hour acute and congregate care programs. This role is ideal for a hands-on leader who thrives in fast-paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth.

As a Shift Supervisor, you’ll work in ratio alongside your team—coaching, guiding, and modeling best practices while ensuring the safety and

Qualifications

• Experience leading and supervising residential staff.
• Ability to coach, give feedback, and guide staff in real time.
• Commitment to safe, structured, and therapeutic spaces for youth.
• HIPAA awareness and professional boundaries.

Responsibilities

• Lead and support residential counselor staff during assigned shifts.
• Provide coaching, feedback, and real-time guidance to staff.
• Ensure safety and supervision of youth and staff at all times.
• Maintain client-to-staff ratios and coordinate relief staffing when necessary.
• Document shift notes, logs, medication documentation, and incident reports.
• Apply CPI de-escalation techniques to prevent and manage crisis situations.

Skills

Leadership

Supervision

Coaching

Teamwork

Trauma-informed

Job description

Pay: $21.00 / HR

Schedule: Tuesday 3pm-11pm, Wednesday 3pm-11pm, Thursday 3pm-11pm, Friday 3pm-11pm, Saturday 3pm-11pm

Lead With Purpose. Support With Impact.

Seven Hills Foundation is seeking experienced and dependable Direct Support Professional Supervisors to lead residential counselor staff in our 24-hour acute and congregate care programs. This role is ideal for a hands-on leader who thrives in fast-paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth.

As a Shift Supervisor, you’ll work in ratio alongside your team—guiding, coaching, and modeling best practices while ensuring the safety and well-being of both staff and youth.

Benefits For Full-time Employees

• Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
• Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition Assistance: Reimbursed or prepaid college coursework!
• Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance

• Generous Accrued Paid Vacation: 3 weeks in your first year!
• Vacation Cash-Out Option
• 3 Paid Personal Days
• 11 Paid Holidays
• Accrued Paid Sick Time

Benefits For Part-time Employees

• Accrued Paid Sick Time
• Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
• Student Loan Assistance: Consolidation and free debt counseling!
• Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)

What You’ll Do

Leadership & Supervision

• Lead and support residential counselor staff during assigned shifts
• Provide coaching, feedback, and real-time guidance to staff
• Ensure all staff receive critical updates, assignments, and shift expectations
• Promote teamwork and address staff concerns promptly and professionally

Safety & Therapeutic Milieu

• Ensure the safety and supervision of youth and staff at all times
• Actively monitor the milieu, identify risks, and take corrective action as needed
• Maintain appropriate client-to-staff ratios and coordinate relief staffing when necessary
• Cultivate a therapeutic environment that supports emotional regulation, social growth, and positive behavior

Program Structure & Daily Operations

• Ensure daily programming schedules and routines are followed
• Support youth participation in activities, meals, chores, and daily living tasks
• Participate in facility upkeep, room checks, and overall cleanliness of the unit

Boundaries, Ethics & Professionalism

• Model and enforce appropriate physical, emotional, logistical, and informational boundaries
• Uphold HIPAA requirements and protect client confidentiality
• Maintain professional, respectful interactions with staff, youth, families, and visitors

Documentation & Compliance

• Review treatment plans and safety plans as needed
• Complete shift notes, logs, medication documentation, and incident reports
• Ensure documentation is accurate, timely, and compliant with agency standards

Crisis Prevention & Intervention

• Utilize CPI de-escalation techniques to prevent and manage crisis situations
• Apply physical management interventions only when necessary and in accordance with training
• Approach all interactions through a trauma-informed, strengths-based, and culturally responsive lens

Why Join Seven Hills Foundation?

At Seven Hills Foundation, your work has a purpose. You’ll join a mission-driven team dedicated to supporting children, adults, and families in building meaningful, fulfilling lives.

We believe in respect, inclusion, collaboration, and the power of every individual to reach their potential. Whether you’re providing direct care, supporting families, working in healthcare, education, administration, or leading a team, your contributions make a difference every day.

When you join Seven Hills Foundation, you become part of a community that values professional growth, teamwork, compassion, and making a positive impact.