Direct Service Provider Team Leader

crossroadscounselingak; Fairbanks (AK); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Advancement opportunities

Community impact

Job summary

Crossroads Counseling & Training Services in Fairbanks, Alaska, seeks a Team Leader to guide DSPs who support adults with IDD. This leadership role balances hands-on care with staff coaching, scheduling, and program coordination to improve outcomes and lives served.

You will supervise DSPs, coordinate trainings, ensure regulatory compliance, and foster a positive, inclusive environment. A passion for service, reliability, and teamwork will help you thrive in this nonprofit, mission-driven

Qualifications

• Leadership or supervisory experience, especially in human services.
• Strong organizational and communication skills are essential.
• Compassion, reliability, and teamwork mindset are valued.

Responsibilities

• Supervising and mentoring Direct Support Professionals (DSPs).
• Assisting with scheduling, training, and day-to-day operations.
• Ensuring compliance with state regulations and program requirements.
• Building strong connections with residents, families, and staff.
• Creating a positive and inclusive environment where people thrive.

Skills

Leadership experience

Organizational skills

Communication skills

Compassion

Teamwork

Job description

Team Leader – Make an Impact Every Day!

Location: Fairbanks, Alaska

Do you have a passion for leading people and supporting others to succeed? Crossroads Counseling & Training Services is seeking a Team Leader to guide and support our Direct Support Professionals (DSPs) who provide care to individuals with intellectual and developmental disabilities (IDD).

This is a leadership role where you’ll balance hands-on care, staff coaching, and program coordination—all while making a real difference in the lives of the people we serve.

Why You’ll Love Working With Us:

• Be part of a mission-driven nonprofit rooted in kindness, connectedness, and teamwork
• Lead and mentor a team that supports adults with IDD in living full, independent lives
• Growth opportunities and ongoing training
• Supportive culture that values your input and leadership

Your Role Includes:

• Supervising and mentoring DSPs to ensure quality support
• Assisting with scheduling, training, and day-to-day operations
• Ensuring compliance with state regulations and program requirements
• Building strong connections with residents, families, and staff
• Creating a positive and inclusive environment where people thrive

What We’re Looking For:

• Leadership or supervisory experience (human services preferred, but not required)
• Strong organizational and communication skills
• Compassion, reliability, and teamwork mindset
• Ability to balance administrative responsibilities with direct care support

Perks & Benefits:

• Competitive pay & benefits
• Paid training and professional development
• Opportunities for advancement
• Work that makes a lasting impact on your community

If you’re ready to lead with heart, inspire your team, and be part of something meaningful, we’d love to meet you!

Crossroads Counseling & Training Services – Better Together.