Direct Service Advocate Hotline Hospital-Sub

Hope & Healing Survivor Resource Center; Akron (OH); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Job summary

Hope and Healing Survivor Resource Center in Akron, OH seeks a Direct Service Advocate to provide trauma-informed crisis intervention and advocacy for survivors via the 24/7 hotline, web chat, and in community settings, including hospitals and law enforcement. You will respond with compassion, offer in-person support, and connect clients with essential resources and safety planning.

Responsibilities include crisis response, thorough documentation, confidential record-keeping, and completing

Qualifications

• Four-year degree strongly preferred or relevant experience working with survivors of trauma.
• Victim advocacy training and/or experience preferred.
• Must maintain valid Ohio driver’s license and meet agency driving insurability requirements.

Responsibilities

• Provides crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support to survivors in diverse settings.
• Responds to crisis hotline calls and online chat, and provides information to community members, professionals, police, and hospitals.
• Utilizes crisis intervention best practices including safety planning and trauma-informed care to provide compassionate support.
• Completes accurate documentation in compliance with agency procedures.
• Maintains anonymous/confidential record-keeping for all survivors and co-survivor contacts.
• Completes minimum 40-hour training in compliance with OAESV and ODVN best practices.
• Works cooperatively with staff and volunteers to ensure best practices in service delivery.
• Complies with agency policies and CARF Standards while representing the mission of Hope and Healing.
• Performs other duties as assigned.

Skills

Excellent interpersonal and

Education

Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Direct Service Advocate Hotline Hospital-Sub

Direct Service Akron, OH, US

Salary Range: $18.00 To $18.00 Annually

Position Summary

Provides trauma-informed crisis intervention and advocacy to survivors through the 24/7 hotline, web-based chat, and in community-based settings, including healthcare facilities, law enforcement agencies, and other community locations. Responsibilities include responding to survivors, co-survivors, and community members with compassion and professionalism, offering in-person accompaniment and ensuring access to resources and safety planning.

Job Description

Required Education, Experience and Qualifications

• Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field strongly preferred or relevant experience in working with survivors of trauma.
• Victim advocacy training and/or experience preferred.
• Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations)

Role and Responsibilities

• Provides crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support to survivors in diverse settings, including but not limited to hospitals, children’s advocacy center, medical facilities, law enforcement agencies, court, on-scene community responses, campus and educational settings, and within community organizations.
• Respond to crisis hotline calls and online chat option from survivors and co-survivors, as well as to provide information to community members, professionals, police stations, and hospitals.
• Utilize crisis intervention best practices including safety planning, trauma-informed care, brainstorming, and listening skills to provide compassionate support to all survivors. Support hotline callers with emotional support and provide accurate referrals to community services upon request.
• Complete accurate documentation in compliance with agency procedure.
• Maintain anonymous/confidential record-keeping and information for all survivors and co-survivor contacts.
• Complete minimum of 40-hour training in compliance with OAESV and ODVN best practices.
• Works cooperatively with other staff members and volunteers to ensure best practices in service delivery.
• Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements including Service Excellence Standards while always representing the mission and philosophy of Hope and Healing.
• Performs other duties as assigned.

Supervisory Responsibilities (if applicable for the position) –No supervisory responsibilities

Physical Demands and Work Environment

• Physical demands : While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
• Work environment : This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

• Sub, hour vary

Additional Qualifications

• Excellent interpersonal and communication skills, particularly with diverse populations.
• Computer skills including, but not limited to, Microsoft Word and Excel.
• 401(k)
• 401(k) matching

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.