Medina Shelter Services Coordinator

Hope & Healing Survivor Resource Center; Akron (OH); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Hope & Healing Survivor Resource Center in Akron, OH, is hiring for a Direct Service role. You will provide trauma-informed crisis intervention, advocacy, and case management to shelter residents while supporting staff and on-call coverage.

You will maintain a small caseload, help residents set goals, access resources, and navigate barriers to safety and stability, contributing to shelter operations and community collaboration.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice, or related field required.
• Preferred: Licensed Social Worker (LSW) or license-eligible.
• Minimum of two years experience in crisis intervention, advocacy, case management or direct human services.

Responsibilities

• Provide trauma-informed crisis intervention, advocacy, safety planning and support to shelter residents.
• Maintain a small caseload with individualized goals, referrals and resources in collaboration with Shelter Manager.
• Assist with shelter operations including coverage, transportation, conflict resolution and workshops for survivors on self-sufficiency.
• Serve as a resource to Crisis Intervention Specialists with guidance on resident needs and shelter procedures.
• Promote consistent shelter policies and participate in after-hours on-call coverage when needed.
• Document case management and program activities accurately and timely; participate in community events as assigned.

Skills

Crisis intervention

Advocacy

Case management

Survivor support

Education

Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice, or related human services field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Direct Service Akron, OH, US

2 days ago Requisition ID: 1311

Salary: $43,000.00 Annually

Job Title:

Job Code:

FLSA Status:

Exempt

Pay Rate:

$45,000/annually

Position Summary

Provides direct support, advocacy, and case management services to shelter residents while serving as a resource to frontline shelter staff. Assists residents in identifying goals, accessing resources, and addressing barriers to safety and stability. Provides additional support with complex resident needs, shelter operations, and crisis situations, and participates in the shelter on-call rotation.

Job Description

Required Education, Experience and Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice, or related human services field required
• Preferred: Licensed Social Worker (LSW) or license-eligible
• Minimum of two years of experience providing crisis intervention, advocacy, case management, residential, or other direct human services required.
• Experience working with survivors of domestic violence, sexual violence, or human trafficking preferred.
• Previous experience providing peer leadership, training, or guidance to staff preferred.
• Valid Ohio driver’s license and insurability; ability to pass background checks (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations.

Role and Responsibilities

• Provides trauma-informed crisis intervention, advocacy, safety planning, and support to shelter residents.
• In collaboration with Shelter Manager, maintains a small case management caseload and assists residents with individualized goals, referrals, resources, and barriers to safety and stability.
• Assist with shelter operations, including: providing shelter coverage, safety, transportation, conflict resolution, assist with cleaning/food prep as needed, cleaning responsibilities, facilitating workshops for survivors on self-sufficiency skills, and provide daily survivor engagement
• Serves as a resource to Crisis Intervention Specialists by providing guidance and support with resident needs, crisis situations, and shelter procedures.
• Assists with problem-solving complex resident situations and promotes consistent implementation of shelter policies and procedures.
• Participates in the shelter on-call rotation, including responding to after-hours concerns and providing onsite coverage when necessary.
• Communicates significant resident, safety, or operational concerns to the Shelter Manager and/or Director or other appropriate leadership.
• Completes required case management, incident, and program documentation accurately and timely.
• Adheres to Service Excellence standards at all times.
• Represent the organization in community events, coalitions, and taskforces as assigned.
• Complies with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements.
• Other duties as assigned.

Supervisory Responsibilities (if applicable for the position)

Supervisor on-call rotation

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
• Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

• Full-time, 40 hours per week. Sunday-Thursday 4:00pm-12:00am
• Hours may vary and may include evenings, weekends and holiday coverage

Additional Qualifications

• Ability to work independently and as part of a team in a fast-paced environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.