Direct Sales Representative (USFDSCZ)

Farmers Group Inc.; Grand Rapids (MI); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid training

Benefits package

401(k)

Job summary

Farmers is hiring Direct Sales Representatives for a Hybrid role in Grand Rapids, MI. You will respond to inbound calls, promote Farmers insurance products, and tailor solutions to customer needs while also making outbound calls to maximize sales potential.

The position offers a base salary with monthly incentives, a paid training program, and ongoing coaching. The team values self-motivation, customer focus, and adaptability to succeed.

Qualifications

• Minimum 1 year of experience in a sales environment.
• Proven ability to meet quotas, metrics and goals.
• Desire for a long-term career within the insurance industry.

Responsibilities

• Sell insurance products to inbound callers by gathering data to generate quotes and bind the business.
• Provide exceptional customer service and educate customers regarding coverages and cost.
• Qualify customers for cross-sell and upsell opportunities; navigate multiple computer systems.

Skills

Self-motivated

Goal-oriented

Customer-focused

Tech-savvy

Coachable

Accountable

Education

High School Diploma

Tools

CRM software

Job description

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34178

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office (2) days from home.

Job Summary

Hiring Direct Sales Representatives | Hybrid Role - Grand Rapids, MI | Uncapped Earnings + Career Growth

We’re looking for sales-driven, enthusiasticexperienced sales professionalsto join our next classes of Sales Consultants beginning in January 2027.

In this role, you will respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers, consulting with customers to understand their needs, and selling those products which best fit the customer’s needs. You may also make outbound calls to optimize sales potential. You will earn a competitive base salary in addition to monthly incentive earnings based upon your performance.

We provide a comprehensive paid training program,combining virtual classroom and hands‑on learning with mentoring to ensure that you have the skills you need to succeed at Farmers. Ongoing coaching and training will remain a focus throughout your career to help you grow in your role and advance to new opportunities.

Join a team where your performance drives your paycheck! Our compensation package is designed to reward your success.

• Our model includes guaranteed annual base pay of$40,000+ based on your experience.
• A competitive benefits package PLUS an uncapped performance-based incentive, giving you the opportunity to increase your earnings on average up to an additional$27,300+on top of the guaranteed base pay annually.
• Many of our top performers who consistently meet and exceed their goals earn up to an additional$75,000+ on top of their annual base pay.
• Experienced and licensed insurance sales professionals with 3+ years working in a competitive call center environment will be considered for higher salary grades - Senior or Lead sales roles, with starting annual base pay of$50,000+.

You'll thrive here if you are:

• Self-motivated & goal-oriented– You set ambitious goals and chase them relentlessly.
• Customer-focused– You build trust and tailor solutions with empathy.
• Tech-savvy & adaptable– You navigate systems with ease and embrace change.
• Coachable & curious– You welcome feedback and seek growth.
• Accountable & reliable– You own your outcomes and show up ready.

If you're driven, competitive and ready to grow, this is the place to do it! Check out a Day in the Life of a Sales Representative!

Essential Job Functions

Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bindthe business; in some instances, make outbound calls

Provide exceptional customer service and build strong relationships, while educating customers regarding coveragesand cost so that the customer can select the most appropriate option

Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities

Navigate multiple computer systems while seamlessly interacting with the customer

Requirements:

• Minimum 1 year of experience in a sales environment
• Proven ability to meet quotas, metrics and goals
• A drive to work in a fast-paced, high energy environment
• Desire for a long-term career within the insurance industry
• Proven ability to take initiative, solve problems, and prioritize tasks
• Direct sales skills, and the aptitude to influence customers and close the sale
• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
• Must be eligible to obtain resident/non-resident property and casualty license in all required states

Work Schedule:

This is a HYBRID position; 3 days in office; based out of Grand Rapids, MI.

Office location: 5665 North Kraft Lake Drive, Grand Rapids, MI

We will provide you with the technology that you need successfully to connect from home, including laptop & accessories.

Work Schedule:

Our priority is to our customers, and we work non-traditional hours to match their needs.

Candidates hired for this rolemust be available to workany shiftswithin the hours below; this will include evenings, Saturdays 1x per month , and some holidays. Shifts are assigned based on business needs.The schedule is non negotiable.

Monday-Friday 10:30 am - 7:00 pm or 11:30 - 8:00 pm EST

Full-time- 40 hours/week; five 8-hour shifts per week

Compensation:

• Starting base + Monthly Incentives. Full benefits package included.

Education Requirements

High School Diploma or equivalent required.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): US - MI - Grand Rapids, US - MI - Caledonia, US - RI

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.