Direct Care Staff

The Transition House Inc.; Town of Florida (NY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

401(k) Retirement Plan

PTO up to 25 days

Wellness days

Paid holidays

Flexible scheduling

Professional development

Employee discounts

Referral bonuses

Job summary

The Transition House Inc. is seeking a Direct Care Staff to support clients with mental health and substance use disorders in a structured residential setting.

The role focuses on daily treatment tasks, safety, and documentation, with duties including transport, intake, and medication observation. Strong teamwork and communication are essential for success.

Qualifications

• High School Diploma or GED required.
• Behavioral health or residential experience preferred.
• Ability to work with clients in a structured treatment environment.
• Lifts 50+ pounds and stays active throughout the shift.
• Must have held a valid driver’s license for at least five years.

Responsibilities

• Assist and supervise clients with daily activities, treatment-related tasks, and facility routines.
• Maintain the safety, security, and welfare of clients, staff, visitors, and the facility.
• Transport clients to appointments and approved activities using a 15-passenger van.
• Observe client self-administration of medication and maintain required medication counts and documentation.
• Conduct client intakes, housing inspections, counts, searches, and other safety checks as required.
• Maintain accurate reports, logs, electronic health record entries, and other required documentation.
• Enforce facility policies, procedures, sanitation standards, and safety requirements.
• Respond appropriately to incidents, client concerns, and potential medical needs while maintaining professionalism and composure.

Skills

Stress management

Teamwork

Communication

Documentation

Policy enforcement

Heavy lifting

Professionalism

Observation

Education

High School Diploma or GED

Tools

Electronic Health Records

Job description

Employment Type: Full-Time
Compensation: $15
FLSA Classification: Non-Exempt

Department: Operations
Reports To: Facility Manager
Location: Saint Cloud, FL

Position Overview

The Direct Care Staff supports clients with mental health and substance use disorders in completing daily treatment tasks and activities of daily living. This role performs basic intervention functions, assists facility treatment staff, and helps maintain a peaceful, safe, and structured environment for clients and the facility.

Why Join The Transition House

At The Transition House, we believe strong teams create strong outcomes. Our work is centered on accountability, rehabilitation, and opportunity for individuals transitioning back into the community.

We are committed to supporting our employees through professional development, a collaborative work culture, and a workplace that values both mission impact and employee wellbeing.

Key Responsibilities

The following duties represent the primary responsibilities of this position. Additional duties may be assigned as operational needs require.

• Assist and supervise clients with daily activities, treatment-related tasks, and facility routines.
• Maintain the safety, security, and welfare of clients, staff, visitors, and the facility.
• Transport clients to appointments and approved activities using a 15-passenger van.
• Observe client self-administration of medication and maintain required medication counts and documentation.
• Conduct client intakes, housing inspections, counts, searches, and other safety checks as required.
• Maintain accurate reports, logs, electronic health record entries, and other required documentation.
• Enforce facility policies, procedures, sanitation standards, and safety requirements.
• Respond appropriately to incidents, client concerns, and potential medical needs while maintaining professionalism and composure.

Required Qualifications

Education

• High School Diploma or GED required.

Experience

• Experience in behavioral health, substance use services, residential programs, direct care, or a related setting is preferred.
• Ability to work effectively with clients in a structured treatment environment.

Knowledge, Skills, and Abilities

• Stress management and composure.
• Strong problem-solving, decision-making, teamwork, and communication skills.
• Ability to prepare accurate reports, forms, and logs.
• Ability to follow and enforce policies, procedures, and safety requirements.
• Ability to maintain professionalism in stressful or emergency situations.
• Ability to lift and move items over 50 pounds and remain active throughout the shift.

Licenses / Certifications

• Valid Florida driver’s license required.
• Must have held a valid driver’s license for at least five years.

Preferred Qualifications

• One year of college or vocational school preferred.
• One year of behavioral health or substance use disorder experience preferred.
• Behavioral Health Technician Certification preferred.

Work Environment

This position operates in a residential behavioral health environment and may involve exposure to physically challenging, stressful, or hazardous situations.

Responsibilities may include:

• Working within secure or structured program environments
• Interaction with clients receiving mental health or substance use services
• Exposure to bloodborne or airborne pathogens, loud noise, or verbal/physical confrontation
• Standing, walking, bending, kneeling, climbing, and lifting or moving items over 50 pounds

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Up to 25 days of PTO based on tenure
• 7 Wellness Days annually
• 11 Paid Holidays plus 1 Floating Holiday
• Flexible scheduling options (based on operational needs)
• Professional development support
• Employee discount programs
• Referral bonuses

Culture

At The Transition House, your mental health is our top priority.

We understand that mental well-being is a vital part of maintaining a healthy and productive workplace. Our team works to create a culture of collaboration, accountability, and balance between work and home life.

We strive to provide our employees the same supportive hand that we extend to our clients. By investing in our staff, we build a stronger organization capable of delivering meaningful and lasting impact.

Equal Opportunity Employer

The Transition House, Inc. is an Equal Opportunity Employer.

Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Employment with The Transition House may require background screening through the Florida Care Provider Background Screening Clearinghouse .

Applicants may obtain additional information regarding the screening process at:

https://info.flclearinghouse.com

The Transition House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process. Applicants who require an accommodation to participate in the application or interview process should contact Human Resources.

Background Screening Requirement: At The Transition House, Inc., the safety of the individuals and communities we serve is our top priority. All positions are contingent upon successful completion of a background screening conducted through the Florida Care Provider Background Screening Clearinghouse, as required by state regulations. This process helps ensure compliance with Florida law and maintains the integrity and trust essential to our mission-driven work. Applicants can learn more about the screening process by visiting: https://info.flclearinghouse.com