Partner Technical Architect

ServiceNow

Town of Texas (WI)

On-site

USD 134,250 - 221,550

Full time

14 days+

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Partner Technology Architect to act as the strategic counterpart for designated partner organizations, guiding pre-sales engagement, co-innovation, and growth strategy. You will align partner investments, lead joint business planning, and advise on AI-enabled offerings.

Responsibilities include leading discovery sessions, translating platform AI capabilities into differentiated solutions, and providing escalation support for critical opportunities.

Qualifications

8+ years of experience in pre-sales solution consulting or partner strategy.
Proven experience with partners, system integrators, hyperscalers, or technology alliances.
Ability to influence senior partner stakeholders at VP+ level.
Solid understanding of enterprise platforms and workflow-based solutions.

Responsibilities

Own partner strategy and growth initiatives with executive-level partners.
Lead technical discovery sessions, executive briefs, and solution demonstrations.
Drive AI-first, scalable partner-led solutions and co-creation.
Coordinate across internal teams to deliver a unified partner experience.

Skills

Executive presence

Partner engagement

Strategic thinking

Pre-sales

Technical discovery

Tools

ServiceNow platform

Now Assist

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What You’ll Do

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

Partner Strategy & Business Development

Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
Ensure partner offerings progress from concept through validation to scalable commercialization.
Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
Support executive-level conversations with clear value narratives and outcome-based storytelling.
Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

What you need to be successful in this role:

8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
Experience shaping or scaling partner practices, offerings, or go-to-market motions.
Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Preferred & Standout Experience:

Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

What This Role Does Not Do

Perform platform configuration, development, or solution delivery.
Manage commercial contracts, pricing, or financial program management.
Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
Own day-to-day partner relationship management (coordinates with Partner Management).

Travel for partner, customer, and organizational activities up to 50%.

For positions in this location, we offer a base pay of $134,250 to $221,550, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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