Dir, Patient Services Operations Southwest Region

Quest Diagnostics; Irving (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Quest Diagnostics Incorporated seeks a leadership-focused executive to guide territory managers across multiple geographies and ensure top-tier service quality and patient experience. You will drive performance, manage regulatory and budget responsibilities, and partner with the Commercial team on growth strategies.

The role requires 50–75% travel, a BS or higher, and the ability to lead a 1,000+ person market.

Qualifications

• Bachelor’s degree or higher is required.
• Travel between 50–75% is required.
• Manages 4 territory managers within a large geographic market (1,000+ employees).

Responsibilities

• Lead territory managers across multiple geographies and drive performance.
• Ensure quality of services, procedures, and patient experience.
• Oversee regulatory compliance and budgeting.
• Partner with Commercial team on go-to-market and growth strategy.

Skills

Strong communication

PC skills (Word, Excel, PowerPoint)

Travel 50-75%

Education

Bachelor's degree or higher

Job description

Job Description

Responsible for the leadership of territory managers in multiple geographies. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. In partnership with the Commercial team, responsible for the go to market and growth strategy in the geography.

Job Description

Responsible for the leadership of territory managers in multiple geographies. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. In partnership with the Commercial team, responsible for the go to market and growth strategy in the geography.

Responsibilities

• Leading People & Teams: Manages territory managers in the performance of their role; drives employee engagement; merit and goal setting; workforce planning; selection and development of talent; strong partnership with recruiting team; responsible for succession planning and development of leadership pipeline
• Operational Oversight: metric & process focus: Patient Satisfaction; productivity; quality and recollection in patient service centers, client offices (IOP), mobile team, long-term care facilities and hospital processing sites; ensures adherence to regulatory and compliance guidelines
• Overall patient experience (patient health & safety): Responsible for end-to-end patient experience
• Financial acumen: including profitability, productivity, staffing optimization; adherence to budget and reaching cost targets.
• Relationship Management: Commercial partnership; growth strategy; M&A: Aligns organization with growth strategy to include commercial partnership and community outreach; Supports partnership deals through due diligence and deal execution; liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.

Qualifications

Required Work Experience

• People centered approach to running the business, should have 10+ years of experience leading people & driving business results.
• Proven ability to lead large geographically dispersed teams.
• 6+ years experience in field operations, laboratory, or related healthcare field.

Preferred Work Experience

• N/A

Physical And Mental Requirements

• Valid driver's license

Knowledge

• Strong financial acumen, with demonstrated experience managing P&L;
• Ability to build relationships while working in a highly matrixed and collaborative organization., in field operations, laboratory, or related healthcare field.

Skills

• Strong communication skills (written/verbal)
• PC Skills: Word, excel, PowerPoint

Required

• Bachelor of science or higher
• Travel between 50-75%
• Manages 4 territory managers within the geographic market area. Market is 1,000+ employees

Education

• Bachelor’s Degree Bachelor of science or higher (Required)

Licenses and Certifications

• Valid driver’s license (Required)

Work Requirements

• Travel Required

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.