Dir of Spa and Wellness - DH

Marcus Hotels & Resorts; Town of Lyons (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Scheduling

Free meals every shift

Paid vacation days

Golf, Ski, & Spa discounts

Hotel room discounts as low as $49 per

WELL Spa Gym membership for $16 per

Advancement opportunities across theb

Friendly work atmosphere

Holiday, jury duty, & bereavement pay

Medical, dental and vision insurance

Employee assistance program

Recognition programs

Job summary

Grand Geneva in Wisconsin is seeking a Spa Director to lead the Spa and Fitness Center, ensuring exceptional service while maximizing profitability. You will drive guest satisfaction, supervise staff, and manage budgets in a luxury hotel environment.

Ideal candidates have 5+ years in spa management, strong leadership, and a proven track record in hospitality. Weekend availability is expected, with opportunities across the property.

Qualifications

• Experience leading a spa and fitness operation in a luxury hotel or resort.
• Strong guest service mindset with the ability to drive profitability.
• Proven leadership, budgeting and payroll management skills.
• Ability to develop and coach a high-performing team.

Responsibilities

• Maintain and increase Spa revenue.
• Understand and analyze profit and loss statements to help budgeting and forecasting.
• Monitor and control department’s expenses and payroll.
• Participate in the development and oversee the implementation of Spa operating budget.
• Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary.
• Attend the daily Huddle meetings at main hotel.
• Maintain MOD (Manager on Duty) book.
• Review staff goals from strategic plan.
• Attend sales functions/ trade shows.

Skills

Spa Management

Customer Service

Staff Leadership

P&L Management

Hospitality

Education

College degree

Spa certifications

Tools

SpaSoft software

Job description

Description

Join our Grand team as a Spa Director: Responsible for the overall operation of the Spa and Fitness Center, including high standards in Spa/Fitness services and operations, while maximizing profitability.

Our Team is looking for People Pleasing individuals who want to do the following

• Turn our guest’s ordinary day into an extraordinary day
• Love where they work
• Be appreciated for what they bring to a team
• Learn and grow with a company who truly values it’s people

Grand Perks:

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Maintain and increase Spa revenue.
• Understand and analyze profit and loss statements to help budgeting and forecasting.
• Monitor and control department’s expenses and payroll.
• Participate in the development and oversee the implementation of Spa operating budget.
• Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary.
• Attend the daily Huddle meetings at main hotel.
• Maintain MOD (Manager on Duty) book.
• Review staff goals from strategic plan.
• Attend sales functions/ trade shows.

The Qualifications:

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience
• Minimum of 5 years Spa management experience.
• Luxury hotel experience preferred.
• College graduate or professional certifications in spa treatments preferred.
• Prior experience w/ Spa Soft software.
• Prior P&L experience and responsibility.
• Passionate about hospitality and customer service driven.
• Must possess good organizational /time management skills.
• Able to develop camaraderie with team members.
• Ability to hold yourself, employees, and organizations accountable for their actions.
• Respond constructively to emotional situations, high pressure and conflict
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship:

This position reports to the Director of Operations

Exemption Status:

Exempt

WARNING:

must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.