Dir of Spa and Wellness - DH

Marcus Corporation; Lake Geneva (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Scheduling

Free meals every shift

Hotel room discounts

WELL Spa Gym membership

Advancement opportunities

Friendly work atmosphere

Medical, dental and vision insurance

Company-paid life insurance

Employee assistance program

Retirement benefits

Recognition programs

Job summary

Marcus Corporation's Grand Geneva property seeks a Spa Director to lead the Spa and Fitness Center, ensuring luxurious guest experiences while maximizing profitability. You will oversee staffing, budgeting, and training, with accountability for revenue, expenses, and quality standards across services.

The role requires at least 5 years in spa management, hospitality background, and strong leadership. Weekend work, flexibility, and a passion for guest service are essential attributes for success.

Qualifications

• Minimum of 5 years Spa management experience.
• Past experience in hotels and customer service is a plus.
• College degree or professional spa certifications preferred.
• Experience with P&L and budgeting is advantageous.
• Strong leadership and hospitality orientation are essential.

Responsibilities

• Maintain and increase Spa revenue.
• Understand and analyze profit and loss statements for budgeting and forecasting.
• Monitor and control department expenses and payroll.
• Oversee hiring, training, and evaluation of Spa staff.
• Attend daily huddles and manage on-duty operations.
• Report to Director of Operations and ensure guest satisfaction.

Skills

Spa management

Customer service

Leadership

Hospitality

P&L responsibility

Education

College degree or spa certifications

Tools

Spa Soft software

Job description

Job Description - Dir of Spa and Wellness - DH (2600027P)

Job Description

Dir of Spa and Wellness - DH - ( 2600027P )

Description

Join our Grand team as a Spa Director: Responsible for the overall operation of the Spa and Fitness Center, including high standards in Spa/Fitness services and operations, while maximizing profitability.

Our Team is looking for People Pleasing individuals who want to do the following:

Turn our guest’s ordinary day into an extraordinary day

Love where they work

Be appreciated for what they bring to a team

Learn and grow with a company who truly values it’s people

Grand Perks:

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Maintain and increase Spa revenue.
• Understand and analyze profit and loss statements to help budgeting and forecasting.
• Monitor and control department’s expenses and payroll.
• Participate in the development and oversee the implementation of Spa operating budget.
• Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary.
• Attend the daily Huddle meetings at main hotel.
• Maintain MOD (Manager on Duty) book.
• Review staff goals from strategic plan .
• Attend sales functions/ trade shows.

The Qualifications:

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience
• Minimum of 5 years Spa management experience.
• Luxury hotel experience preferred.
• College graduate or professional certifications in spa treatments preferred.
• Prior experience w/ Spa Soft software.
• Prior P&L experience and responsibility.
• Passionate about hospitality and customer service driven.
• Must possess good organizational /time management skills.
• Able to develop camaraderie with team members.
• Ability to hold yourself, employees, and organizations accountable for their actions.
• Respond constructively to emotional situations, high pressure and conflict
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: This position reports to the Director of Operations

Exemption Status: Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.