Dir of Spa and Wellness - DH

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible scheduling

Free meals during shifts

Paid vacation days

Golf, Ski, & Spa discounts

Hotel room discounts

Well Spa Gym membership

Advancement opportunities

Friendly work atmosphere

Holiday, jury duty, & bereavement pay

Medical, dental and vision insurance

Company-paid life insurance

Retirement benefits

Recognition programs

Job summary

Marcus Hotels & Resorts seeks an experienced Spa and Fitness Center leader at Grand Geneva. This role oversees spa operations, drives guest satisfaction, and partners with hotel leadership to maximize profitability.

The ideal candidate has 5+ years in spa management, luxury hotel exposure, and proficiency with SpaSoft. Flexibility for weekends and holidays is required, with opportunities for advancement across properties.

Qualifications

• Minimum of 5 years spa management experience.
• Luxury hotel experience preferred.
• College degree or spa certifications preferred.
• Past experience w/ Spa Soft software.
• Prior P&L experience and responsibility.
• Willingness to work weekends and holidays.

Responsibilities

• Maintain and increase Spa revenue.
• Understand and analyze profit and loss statements for budgeting and forecasting.
• Monitor and control department’s expenses and payroll.
• Oversee spa operating budget development and implementation.
• Oversee hiring, training, supervising and evaluating spa staff.
• Attend the daily Huddle meetings at main hotel.
• Maintain MOD (Manager on Duty) book.
• Review staff goals from strategic plan.
• Attend sales functions/ trade shows.

Skills

People management

Hospitality

Customer service

P&L management

Budgeting

Scheduling

Team leadership

Flex scheduling

Education

College degree in hospitality

Spa certifications

Tools

SpaSoft software

Job description

Description

Responsible for the overall operation of the Spa and Fitness Center, including high standards in Spa/Fitness services and operations, while maximizing profitability.

Our Team is looking for

People Pleasing individuals who want to do the following

• Turn our guest’s ordinary day into an extraordinary day
• Love where they work
• Be appreciated for what they bring to a team
• Learn and grow with a company who truly values it’s people

Grand Perks

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities

• Maintain and increase Spa revenue.
• Understand and analyze profit and loss statements to help budgeting and forecasting.
• Monitor and control department’s expenses and payroll.
• Participate in the development and oversee the implementation of Spa operating budget.
• Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary.
• Attend the daily Huddle meetings at main hotel.
• Maintain MOD (Manager on Duty) book.
• Review staff goals from strategic plan.
• Attend sales functions/ trade shows.

The Qualifications

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience
• Minimum of 5 years Spa management experience.
• Luxury hotel experience preferred.
• College graduate or professional certifications in spa treatments preferred.
• Prior experience w/ Spa Soft software.
• Prior P&L experience and responsibility.
• Passionate about hospitality and customer service driven.
• Must possess good organizational /time management skills.
• Able to develop camaraderie with team members.
• Ability to hold yourself, employees, and organizations accountable for their actions.
• Respond constructively to emotional situations, high pressure and conflict
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship

This position reports to the Director of Operations

Exemption Status

Exempt

WARNING

must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.