Dir Housekeeping

Sage Restaurant Group; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The Sage Hospitality Group operates C. Baldwin Houston, a 354-room hotel located at 400 Dallas Street in Houston, Texas. We are seeking a Director of Housekeeping to lead all housekeeping and laundry operations with a focus on cleanliness, safety, and guest satisfaction.

The role requires strong leadership and experience in housekeeping management, with a track record of cost controls, staff development, and cross-department collaboration to deliver exceptional guest experiences.

Qualifications

• Thorough knowledge of housekeeping field.
• Knowledge of hotel policies and procedures.
• Strong supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.

Responsibilities

• Supervise housekeeping and laundry employees, interview, train, develop and conduct performance reviews.
• Inspect daily cleaning of guest rooms, public areas and back of house; ensure compliance with health standards.
• Monitor expenses (payroll and supplies) to control costs while ensuring adequate staffing.
• Respond to guest requests and problems to ensure satisfaction.
• Coordinate with Engineering on maintenance issues to protect assets and guest satisfaction.
• Log items into Lost and Found and answer inquiries.
• Implement emergency training and procedures.

Skills

Housekeeping knowledge

Policy knowledge

People management

Data reporting

Communication

Education

Post-high-school education

Job description

Why us?

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as “Mother of Houston” and lauds her hands‑on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354‑room hotel boasts 14,000 square feet of meeting space, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

• Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

• Respond to guest requests, concerns and problems to ensure guest satisfaction.

• Refer and follow‑up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.

• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Qualifications

Education/Formal Training

One to two years of post high school education.

Experience

• Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

• 3-5 years of experience in housekeeping operations preferred.

• Previous experience in a full service Director of Housekeeping role preferred.

• Experience working in a union environment preferred.

Knowledge/Skills

• Requires thorough knowledge of the Housekeeping field.

• Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.

• Requires supervision/management skills.

• Ability to compile facts and figures.

• Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

• Bending -30% of shift touring property, checking rooms, etc.

• Kneeling -5% of shift checking rooms.

• Ability to communicate information and hotel services to management and guests. Second language may be required.

• Ability to communicate with guests.

• Ability to inspect guest rooms, public areas, and back of house, and review reports.

• Mobility -continuous movement throughout the hotel.

• Continuous standing -30% of shift.

• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate‑controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

ID: 2026-33579

Position Type: Regular Full‑Time

Property : C. Baldwin Houston

Outlet Vantage

Category Housekeeping & Laundry

Address 400 Dallas Street

City Houston

State Texas

EOE Protected Veterans/Disability