Housekeeping Supervisor

Westmont Group; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Westmont Group in Houston, TX is seeking a Housekeeping Supervisor. This full-time, hourly role oversees Room Attendants and Housepersons to maintain Interstate’s high standards of cleanliness in guest rooms and corridors.

The position requires supervisory experience or 6 months of housekeeping experience, plus strong English reading/writing, leadership, and inventory management skills, with a focus on safety and guest satisfaction.

Qualifications

• High School education preferred.
• Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Talk to many different kinds of people to give information, answer questions and provide required.

Responsibilities

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance; prepare work orders for shampooers and staff.
• Train and monitor performance of room attendants and housepersons; ensure shift goals are met and report on status.
• Manage inventory of furniture, fixtures, equipment and supplies; keep carts and linen closets stocked.
• Report maintenance deficiencies via work orders; handle emergencies as needed.
• Expedite special guest requests such as extra towels or pillows.
• Open and close Housekeeping Department.
• Turn in lost and found items and guest room keys.
• Adhere to all company policies and safety rules.
• Perform related duties as requested by management.
• Assist other housekeeping personnel as needed.

Skills

Supervisory experience

Guest service

Clear communication

English literacy

Education

High School diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping Supervisor

Full time Hourly Houston, TX, US

3 days ago Requisition ID: 8502

JOB SUMMARY

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Interstate’s high standards of cleanliness.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment. Ensure all jobs are completed within the shift. Prepare P.M. room status report.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.
• Open and Close Housekeeping Department.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

• Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
• Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Talk to many different kinds of people to give information, answer questions and provide required.

PHYSICAL DEMANDS

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
• Pushing two hundred (200) pound carts
• Lifting fifty (50) pounds maximum.
• Stand and walk for varying lengths of time, often long periods

Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.