Dir, Engineering & Service Solutions

Lam Research Salzburg GmbH; Phoenix (AZ); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Lam Research in Phoenix, AZ is seeking a Director of Engineering & Service Solutions to standardize preventive maintenance, drive scalable service offerings, and lead global teams across engineering, field service, and product management. This role focuses on improving tool performance, uptime, and customer productivity through best-practice development and deployment.

The position partners with multiple organizations to deliver differentiated maintenance solutions and to expand Services growth,

Qualifications

• Bachelor's degree and 10+ years in semiconductor equipment, service engineering, product support, reliability engineering, or related areas.
• 5+ years in management with proven global cross-functional leadership.

Responsibilities

• Develop and standardize preventive maintenance methodologies.
• Establish SOPs, work instructions, and maintenance playbooks.
• Lead knowledge transfer to field experts for global consistency.
• Design and deploy training and certification programs for field service teams.
• Drive adoption of PM best practices across regions and sites.
• Collaborate with engineering and field service to improve reliability and lifecycle performance.
• Identify opportunities to commercialize PM methodologies into service products and contracts.
• Use data to drive continuous improvement and predictive maintenance strategies.

Skills

Leadership

Cross-functional

Strategic thinking

Education

Bachelor's degree

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Dir, Engineering & Service Solutions

Date: Oct 6, 2026

Location: Phoenix, AZ, US, 85085

Worker Category: On-site Flex

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

This role will transform preventative maintenance expertise into standardized procedures, training programs, knowledge assets, and scalable service offerings that improve tool performance, reliability, uptime, and customer productivity. The Director will work closely with Engineering, Product Support, Field Service, and Services Product Management to establish best-known methods, enable field readiness, and develop differentiated preventative maintenance solutions that support Services growth.

What you’ll do

• Develop and standardize preventive maintenance, chamber cleaning, and equipment health methodologies.
• Establish and maintain SOPs, work instructions, best-known methods, and preventative maintenance playbooks.
• Lead knowledge capture and transfer to field experts to ensure global consistency and scalability.
• Design and deploy training and certification programs for field service and support organizations.
• Drive adoption of preventative maintenance best practices across regions and customer sites.
• Partner with engineering and field service organizations to improve equipment reliability, availability, and lifecycle performance.
• Identify opportunities to commercialize PM methodologies into service products, contracts, and value-added offerings.
• Utilize maintenance and performance data to drive continuous improvement and predictive maintenance strategies.

Who we’re looking for

• Bachelor's degree or equivalent with 10+ years of experience in semiconductor equipment, service engineering, product support, reliability engineering, or related areas, and 5+ years in management. An advanced degree preferred.
• Demonstrated experience developing technical procedures, maintenance standards, and training programs.
• Strong understanding of equipment reliability, preventive maintenance, and installed base support.
• Proven ability to lead global cross-functional teams and influence across organizations.
• Experience translating technical capabilities into customer value and business growth.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits: At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: Phoenix
Job Segment: Engineer, Product Manager, Engineering, Operations, Research, Customer Service