Dir-Delivery (TAPFIN)

ManpowerGroup Global Inc.; Northern (KY); Híbrido; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

TAPFIN, a ManpowerGroup company, seeks a Director of Delivery to lead the Contingent Workforce Solutions program for major clients. The role directs deployment, program management, and staff development to achieve client satisfaction and financial goals across multiple sites.

You will manage P&L, drive growth strategies and maintain deep client relationships while ensuring operational excellence and risk management in a dynamic environment.

Qualificações

• 7 years of program management experience.
• 3 years of P&L and supervisory experience.

Responsabilidades

• Manages deployment and daily activities for major client(s).
• Oversees program management planning and execution with a focus on client satisfaction.
• Drives account management strategy and coordinates cross-functional teams to meet financial objectives.
• Hires, trains and manages staff with regard to VMS processes and reporting.
• Maintains knowledge of client businesses and market trends to reduce risk.
• Ensures SLAs and KPIs are met; conducts Quarterly Business Reviews.

Conhecimentos

Program management

P&L management

Staff leadership

Descrição da oferta de emprego

Job Description - Dir-Delivery (TAPFIN) (0034615)

Job Description

Dir-Delivery (TAPFIN) - 0034615

United States

Worker Location : Remote

Description

You can see it. A company that offers you a career, not just a job. A place where you’re challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that’s where you see yourself, TAPFIN has a career opportunity for you!

JOIN THE TAPFIN TEAM!

Through the direction and vision of the leadership team this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for a major client or several smaller clients.

HOW YOU’LL MAKE A DIFFERENCE

The Director of Operations manages the deployment and/or daily activities at a major client or several smaller clients, encompassing either single or multiple location clients. Incumbents must use a solid knowledge of proprietary offerings and deployment methodologies to achieve smooth operations and high client satisfaction. Responsibilities include client satisfaction, program management planning and execution, administration and effective oversight and management of account profit and loss. Develops, finalizes and ensures on-going continuous improvement for all assigned client activity. Additionally, responsible for overall program management and related reporting. Hires, trains and manages staff to established performance expectations.

• Manages P&L to achieve program financial goals and expectations. This includes reviewing financial statements and other relevant reports, preparing forecasts and budgets, authorizing the purchase of equipment and supplies and understanding/projecting trends from financial data.
• Develops and drives Account Management strategy at the Program and/or Market level (e.g., new business development and client acquisition, obtain account diversification, technology footprint, leverage industry expertise and create verticals where appropriate) and motivate program team to meet or exceed financial objectives; works closely with the Program Teams(s) to cultivate long-term business partnerships.
• May work with Sr. Directors, Managing Directors, Regional VPs and Executive Management to develop client-specific and/or geographic growth expansion strategies and plans.
• Develops key relationships at existing and potential clients to ensure satisfaction and to develop potential business and/or contract extensions.
• Addresses issues in a manner that weighs pros/cons of any potential solution with the goal of reducing company risk. When appropriate, determines the need to elevate issues to executive leadership.
• Hires, develops and manages expectations for Program Managers/Program team as well as other staff with regard to the VMS processes, procedures, people management, account management, financial acumen, reporting, etc.
• Maintains thorough knowledge and understanding of clients businesses as well as general economic factors and trends and their effect thereto.
• Provides guidance and resource attainment for clients and internal departments to optimize operational efficiency.
• Meets or exceeds all applicable account SLAs and/or KPIs as outlined by the client(s); Conducts regularly scheduled Quarterly Business Reviews.

Qualifications

• 7 years of program management experience.
• 3 years of P&L and supervisory experience.

ManpowerGroup is an EOE/AA/Vets/Disabled Employer