DIR, Care Tech & Engagement

Atria Senior Living, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Atria Senior Living, Inc. is seeking a Director of Care Technology & Engagement to lead strategic initiatives across resident engagement and care delivery platforms.

You will partner with clinical, operational, IT, and vendor teams to implement scalable and compliant technology solutions that enhance resident outcomes and optimize operations. The role requires strong leadership, budgeting, and governance skills, with a focus on improving service delivery, occupancy, and retention through

Qualifications

• Bachelor's degree in information technology, healthcare, or a related field is required.
• 7+ years of healthcare or senior living technology experience, focusing on care delivery systems.
• Experience managing outsourced technology vendors and cross-functional partnerships.
• Strong understanding of regulatory/compliance requirements in senior care tech.
• Excellent communication and leadership skills.
• Preferred Agile leadership certifications: CSPO or CSM.

Responsibilities

• Develop and lead strategy for care technology and resident engagement solutions.
• Provide oversight of technology platforms including medication management and care documentation.
• Partner with operations, IT, and vendors to align investments with goals.
• Lead business process reviews and requirements gathering.
• Drive innovation to improve service delivery and occupancy objectives.
• Establish vendor relationships and manage contracts and KPIs.
• Ensure governance, security, HIPAA compliance across platforms.
• Lead implementations and change management to maximize technology value.
• Interview, hire, train, and evaluate assigned staff.

Skills

Strategic leadership

Stakeholder management

Vendor management

Communication

Budgeting

KPIs

Education

Bachelor's degree in information technology, healthcare, or related field

Tools

EHR systems

Vendor management software

Job description

Responsibilities

The Director, Care Technology & Engagement provides strategic leadership for care technology and resident engagement solutions that support resident outcomes, operational efficiency, and business performance. This role partners with clinical, operational, IT, and vendor teams to implement, optimize, and sustain reliable, compliant, and scalable technology solutions.

• Develop and lead the strategy for care technology and resident engagement solutions, translating business objectives into technology roadmaps and initiatives that enhance resident outcomes, operational excellence, and organizational growth.
• Provide strategic oversight of care-related technology platforms, including medication management, point-of-care documentation, emergency response systems, resident engagement tools, and other applications critical to care delivery.
• Serve as the primary business partner connecting operations, care leadership, IT, and external vendors to ensure technology investments align with organizational goals and user needs.
• Lead business process reviews, workflow analysis, and requirements gathering efforts to identify opportunities.
• Drive innovation through technology, identifying solutions that improve service delivery, optimize resources, increase resident satisfaction, and support occupancy and retention objectives.
• Establish and manage vendor relationships, including contract negotiations, service agreements, performance management, and accountability through measurable outcomes and key performance indicators.
• Ensure effective system integration, governance, and regulatory compliance across platforms while maintaining data security, privacy, interoperability, and adherence to HIPAA and applicable state regulations.
• Develop and maintain governance processes for system configuration, release management, change control, and technology lifecycle management.
• Lead technology implementations, upgrades, and optimization initiatives in partnership with project management and business stakeholders, ensuring successful delivery and adoption.
• Champion organizational change management and user adoption through effective communication, training, support, and continuous improvement programs that maximize technology value.

• Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.

• Define, measure, and communicate technology performance, business outcomes, and return on investment through analytics, dashboards, and executive-level reporting, providing actionable insights and recommendations to leadership.
• May perform other duties as needed and/or assigned

Qualifications

• Bachelor's degree in information technology,healthcare, or related fieldrequired.
• 7+ years of progressive experience in healthcare or senior living technology, witha focuson care delivery systems and resident engagement platforms.
• Must successfully complete all Atria specified training programs.
• Proven ability to manage outsourced technology vendors and cross-functional business partnerships.
• Demonstrated success aligning technology capabilities with operational and clinicalobjectives.
• Strong understanding of regulatory and compliance requirements in senior care technology.
• Excellent communication, stakeholder management, andleadership skills.
• Experience developing and managing budgets, contracts, and KPIs for technology portfolios.
• Preferred certifications: CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master), or equivalent agile leadership credential.