Dir, Business Operations Mgmt

Lam Research; Fremont (CA); Hybrid; USD 194,400 - 324,000; Full time

Job summary

Lam Research is seeking a senior leader in the San Francisco Bay Area to build and operationalize a field readiness capability that accelerates new product introductions and field ramp. You will reduce time from development to readiness and ensure clear ownership across Product, Support, and Field organizations.

You will lead a team of program managers within the PDR framework, redesign deliverables to reflect real outcomes, align stakeholders on readiness criteria, and drive accountability

Qualifications

• Bachelor's degree or equivalent; 8–10 years related experience; 5+ years in management.
• Experience in field/service operations and/or new product introduction.
• Proven ability to build and scale teams or operating models with clear ownership.

Responsibilities

• Define and implement a standardized field readiness model with KPIs.
• Lead program managers for New Product Transition within the PDR framework.
• Redesign processes and documentation to reflect deliverables and accountability.
• Cross-functional integration to align readiness deliverables and ownership; travel up to 10%.

Skills

Field readiness leadership

New product introduction

Cross-functional leadership

Program management

Stakeholder alignment

Education

Bachelor's degree

Advanced degree preferred

Tools

PDR framework

Job description

The impact you’ll make

You will build and operationalize a field readiness capability that directly improves how new products are introduced, adopted, and scaled in the field. Your work will reduce time from product development to field readiness and ramp, and product release, eliminate gaps in transition execution, and establish clear accountability across Product, Support, and Field organizations. By defining success criteria and driving consistent execution, you will enable account teams to deliver new product introductions with confidence and drive better customer outcomes.

What You’ll Do

• You will define and implement a standardized field readiness model, including success criteria, deliverable ownership, accountability systems, and measurable KPIs that ensure consistent execution across all new products. This includes building and scaling the field readiness organization, defining scope and hiring plans, and ensuring field productivity owners and account teams have the information and guidance needed to execute product introductions and ramps effectively.
• You will lead a team of program managers responsible for New Product Transition (NPT) execution within the Product Development & Release (PDR) framework. In this role, you will ensure transition deliverables across CSBG, Product Groups, Operations, and Product Support are clearly defined, aligned to field readiness outcomes, and delivered with full ownership. You will also redesign PDR processes and documentation to reflect actual deliverables and accountability, ensuring NPT drives PDR execution outcomes rather than activity tracking.
• As the cross‑functional integrator, you will align stakeholders on readiness deliverables, success criteria, and accountability, while identifying and resolving systemic gaps that impact product transition and field execution.
• Travel up to 10 %.

Who We’re Looking For

• Bachelor's degree or equivalent with 8‑10 years of related experience and 5+ years in management. An advanced degree preferred.
• A leader with strong experience in field/service operations and/or new product introduction who can drive execution across complex, cross‑functional environments.
• Track record of building and scaling teams or operating models, establishing clear ownership and accountability, and delivering measurable outcomes in customer‑facing environments.
• Comfortable leading through others, aligning senior stakeholders, and driving change where processes and ownership are not yet well‑defined.

Preferred Qualifications

• Experience in semiconductor equipment or other installed base, customer‑facing industries is strongly preferred. Candidates with a combination of product knowledge, field/service leadership, and new product transition experience will be particularly well‑suited. Experience working across Product Development, Product Support, Operations, and Field organizations, and driving execution in structured development frameworks is highly valuable.

Work Location

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1‑2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $155,000.00 – $324,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Lam (the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.