Dinner Train Reservationist - Bardstown, KY

R.J. Corman Railroad Group; Bardstown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Holidays

401K Match

Life Insurance

Disability Insurance

Employee Discounts

Company PPE

Job summary

R.J. Corman's My Old Kentucky Dinner Train in Bardstown, KY is seeking a Reservationist to join the team. You will handle call-in bookings, review availability, and help build seating charts for excursions.

The role emphasizes customer service, coordination with operations, and accurate record-keeping. The position requires strong communication, basic cash handling, and the ability to work nights, weekends, and holidays.

Qualifications

• Experience in event planning, ticketing, or excursion operations preferred.
• Knowledge of customer service and hospitality best practices.
• Ability to work collaboratively with operations, food service, and guest relations teams.
• Experience handling telephone inquiries and booking reservations.
• Proficient with computer systems, reservation software, and MS Office.
• Experience processing payments and handling cash and credit card transactions.
• Strong attention to detail when managing seating and requests.
• High school diploma or equivalent preferred.

Responsibilities

• Serves as customer service for call-ins requesting to book or needing information.
• Review upcoming excursion availability and special requests.
• Assist with building seating chart for excursions.
• Complete the seating chart for each excursion taking into account customer requests, groups, and staff considerations.
• Assist with handling the tickets at the depot and making boarding announcements.
• Receive, charge, package and ship orders for gifts and shop sales.
• Work with Group Sales & Guest Relations Manager on all group sales aspects.
• Attend weekly and monthly staff meetings to discuss safety, events and issues.
• Keep management informed of customer requests for additional unscheduled runs.
• Make customer satisfaction the highest priority.
• Perform other duties as assigned.

Skills

Customer service

Telephone reservations

Organizational skills

Written communication

Team collaboration

Education

High school diploma or equivalent

Tools

Reservation software

Microsoft Office

Job description

Dinner Train Reservationist - Bardstown, KY

Job Category: Laborer

Requisition Number: DINNE001932

• Posted : September 29, 2026
• Full-Time

Locations

Showing 1 location

Bardstown, KY 40004, USA

Description

R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to join our team in Bardstown, KY.

Responsibilities:

• Serves as customer service for call-ins requesting to book or needing information.
• Review upcoming excursion availability and special requests.
• Assist with building seating chart for excursions.
• Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
• Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
• Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
• Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
• Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
• Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
• Make customer satisfaction your highest priority.
• Perform other duties as assigned.

Specialized or Technical Knowledge, or Education and Experience:

• Experience in event planning, ticketing, or excursion operations preferred.
• Knowledge of customer service and hospitality best practices.
• Ability to work collaboratively with operations, food service, and guest relations teams.
• Experience with retail sales, order fulfillment, or gift shop operations preferred.Previous customer service, reservations, hospitality, tourism, or guest relations experience preferred.
• Experience handling telephone inquiries and booking reservations.
• Proficient with computer systems, reservation software, and Microsoft Office applications.
• Experience processing payments and handling cash and credit card transactions.
• Strong organizational skills with the ability to manage multiple tasks and customer requests simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain accurate records and documentation.
• Experience coordinating groups, events, or special accommodations preferred.
• Strong attention to detail when managing seating assignments, customer requests, and reservations.
• Ability to provide professional and courteous customer service in a fast-paced environment.
• High school diploma or equivalent preferred.

Physical Requirements:

• Traveling and working on a moving train.
• Limited lifting, up to 50 pounds for movement of supplies and equipment.
• Hand and finger dexterity for use of keyboard skills.
• Ability to use telephonic equipment in course of work.

Environmental Conditions:

• Performs duties on moving train and administrative office.
• Position will require irregular hours including nights, weekends and Holidays.
• Must be able to balance and prioritize demands from a variety of sources, both internal and external.

Benefits:R.J. Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J. Corman offers the following benefits:

Full-Time Team Members:

• Immediate Eligibility Starting Day One of Employment:
  
  • Medical, Dental, Vision Insurance
  • PTO (Paid Time Off) Accrual
  • 8 Paid Holidays Per Year
    • Veteran’s Day is a Paid Holiday for US Veterans
  • Voluntary Supplemental Life Insurance
  • Voluntary Short and Long-Term Disability
  • Voluntary Accident Insurance
• FSA and HSA Options
• 401K Employer Match
• Paid Maternity Leave
• Group Life Insurance

All Team Members:

• 401K Retirement Savings Plan
• Employee Discounts from Various Suppliers
• Employee Assistance Program
• Company Provided PPE

R. J. Corman Railroad is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug-free workplace. R. J. Corman performs pre-employment criminal background checks and substance abuse testing, which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R. J. Corman a safe and drug-free company.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.