DINING SHIFT SUPERVISOR - WILLOWS | CAZ

Talking Stick Resort; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Talking Stick Resort is seeking a Dining Shift Supervisor to oversee service delivery in Food and Beverage during a swing shift at Willows at Casino Arizona. You will supervise dining room staff and ensure fast, friendly service while maintaining compliance with PCI and safety standards.

The role requires leadership, excellent communication, and strong teamwork to train and guide staff. A high school diploma and prior supervisory hospitality experience are essential for this full-time position.

Qualifications

• High school diploma or GED required; one to three years supervisory experience in hospitality.
• Must have knowledge of basic restaurant cashiering procedures and beverage knowledge; POS experience preferred.

Responsibilities

• Ensures excellent customer service for every guest, every time.
• Responsible for scheduling Food/Beverage personnel in respective restaurant outlet.
• Helps with all receivables daily; stores and inventories products from vendors.
• Responsible for ordering Food/Beverage supplies for the restaurant outlet.
• Verifies PCI compliance and protects cardholder data following regulations.
• Maintains safety and health standards; ensures work areas are hazard-free.

Skills

Customer service

Communication

Leadership

Teamwork

POS experience

Education

High school diploma / GED

Tools

InfoGenesis

Microsoft Office

Job description

Job Title: Dining Shift Supervisor (Full-Time)

Shift: Swing

Location: Willows at Casino Arizona

Department: Food and Beverage

Reports To: Lead Restaurant Supervisor

Summary

Responsible for ensuring fast, friendly, and courteous service to every customer. Serves as a working Supervisor who runs the service delivery of food and beverage during a scheduled shift.

Supervisory Responsibilities

Directly supervises the Dining Room Host, Busser, Lead Food Server, Food Server, Room Service Server, Room Service Operator and Concession Attendant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
• Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

• Ensures excellent customer service for every guest, every time
• Responsible for scheduling of Food/Beverage personnel in respective restaurant outlet.
• Helps with all receivables on a daily basis, storing and inventorying of product from vendors.
• Responsible for ordering of all Food/Beverage supplies for respective restaurant outlet.
• Verifies validity of casino complimentary slips for the food and beverage check.
• Maintains and instructs assigned personnel on safety and health standards, policies and procedures and follows up to ensure hazards are eliminated.
• Ensures that designated work areas, flatware, glasses, dinnerware and other used to serve customers are free from hazards (i.e. chips, breaks, cracks, liquid on floor, etc.).
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education And/or Experience

High school diploma or general education degree (GED) required; one to three years supervisory experience in a hospitality environment; or equivalent combination of education and experience. Must have knowledge of basic restaurant cashiering procedures, tray service and beverage ingredients. POS experience strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.

Certificates, Licenses, Registrations

Must possess a Maricopa County Food Handlers Card.

Computer Skills

Must be computer literate and have knowledge of Microsoft Office applications. Experience using InfoGenesis preferred.

Other Qualifications

Must have excellent customer service and communication skills. Must be able to get along with co-workers and be a team player. Must present a cheerful and friendly personality and a well-groomed appearance at all times. Must be able to work at a fast pace and in stressful situations.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and secondary smoke. The noise level in the work environment is usually moderate to loud.