Dining Services Supervisor — Lead Service Excellence

Hallmark Management Service Inc.; Buffalo (NY); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Annual merit increases

Medical, Dental, Vision Insurance

Company Paid Life Insurance

401K with company match

Free Meal while working

Free nonskid shoes

Employee Assistance Program

Job summary

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals, with a focus on fresh salads, soups, deli sandwiches, hot entrees, sides, desserts and more.

We value honesty, hardworking, hospitable, and hungry as guiding principles. This role involves leading staff during meal service, ensuring menu knowledge and allergen

Qualifications

• Background Check/Drug Screen
• Ability to work as part of a team
• Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
• Requires constant standing and walking

Responsibilities

• Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need
• Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.)
• Holds team accountable through field coaching during the shift
• Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards
• Assures all station specific standards are always being met through the employees working in those areas
• Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service
• Communicate service issues/information to management as needed to assure a smooth‑running operation
• Exhibits a customer comes first attitude

Job description

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals, with a focus on fresh salads, soups, deli sandwiches, hot entrees, sides, desserts and more.

We value honesty, hardworking, hospitable, and hungry as guiding principles. This role involves leading staff during meal service, ensuring menu knowledge and allergen