Dining Room Manager - Villa Hermosa

Senior Resource Group; Tucson (AZ); On-site; USD 55,000 - 65,000; Full time

Job summary

Senior Resource Group is seeking a Dining Services Supervisor to lead the front-of-house dining team and oversee dining operations for residents and guests in a senior living setting. You will manage service during meals, assist with staffing, and ensure exceptional guest experiences across daily dining and special events.

The role requires a minimum of 2+ years in front-of-house dining management, a high school diploma or GED, and CPR/First Aid certification.

Qualifications

• 2+ years of management experience in front of the house dining.
• High school diploma or GED (General Educational Development); or two years of related experience and/or training; or equivalent combination of education and experience.
• Fingerprint Clearance required,
• First aid and CPR certified.
• Candidates with experience in food service in senior living, hospitality, residential, or club dining rooms are preferred

Responsibilities

• Directly lead employees in the dining room and supervise staff per policy.
• Ensure wait staff wear uniforms that are clean and pressed.
• Maintain daily menu board and dining room setup.
• Assist in staffing schedule planning and coverage to avoid overtime.
• Provide exceptional customer service in seating, menus, and service recommendations.
• Bus and reset tables promptly after each service.
• Ensure adequate staffing for dining hours from 7am–7pm.
• Collaborate with the Executive Chef for holidays and events.
• Work weekends and holidays as needed

Skills

Front of house management

Staff scheduling

Education

High school diploma or GED

Job description

Salary Range: $55,000 - $65,000 / annually

Villa Hermosa offers a warm, caring environment where residents feel like family, and we pride ourselves on fostering a culture of collaboration and growth. As part of our team, you’ll experience a positive and diverse work culture that values everyone’s contributions. We offer a supportive space where you can thrive both personally and professionally, all while making a meaningful impact in the lives of those we serve.

Job Description

Lead, Empower and Manage the food service team for the dining room, room service, and special events for residents. Oversee the preparing dining room for meals, in serving meals to residents and guests, and in servicing dining room after meals. Crisp linen tablecloths, fine china and top-quality fresh ingredients; this is made-to-order dining at its finest.

Essential Duties

• Directly lead employees in the dining room. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure that wait staff dresses in designated uniforms that are clean and pressed.
• Maintain the daily menu board.
• Assist in establishing staffing schedule; monitor staffing schedule; and fill in when gaps in staffing exist, overtime can be avoided, and/or actual wages are trending higher than budget.
• Confirm that dining room personnel extend exceptional customer service in seating residents, presenting menus and specials, answering questions, and making suggestions regarding food and services.
• Make sure that tables are promptly and properly bussed. Ensure that tables are cleared and reset in a timely and appropriate manner.
• Dining room is open from 7am- 7pm. You will be responsible for ensuring adequate staffing for exceptional service during all service hours
• Holiday Meals and Events are a special time for residents and their families. You will be responsible for ensuring all meals are exceptionally serviced and remembered; you will work alongside the Executive Chef and Activities Director for all holidays and monthly special events.
• Weekends & Holiday shifts will be necessary for success in this role

Qualifications

• 2+ years of management experience in front of the house dining
• High school diploma or GED (General Educational Development); or two years of related experience and/or training; or equivalent combination of education and experience.
• Fingerprint Clearance required,
• First aid and CPR certified.
• Candidates with experience in food service in senior living, hospitality, residential, or club dining rooms are preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.

Note to Applicants

Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.