Dining Room Manager

Colette; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Coco's at Colette is hiring a Dining Room Manager to lead daily dining room operations, guide the Front of House team, and ensure an exceptional guest and member experience on Fifth Avenue in New York City.

The ideal candidate brings 3–5+ years of luxury FOH leadership, a strong focus on culture, accountability, and hosting with discretion. This role collaborates with the GM, culinary, and bar leadership to deliver elevated service in a fast-paced environment.

Qualifications

• 3–5+ years of progressive Front of House management experience in fine dining or luxury hospitality.
• Proven track record leading and developing teams in high-volume, high-touch service.
• Strong financial acumen including labor management and basic P&L understanding.
• Excellent communication, conflict resolution, and decision-making skills.
• NYC DOH Food Protection Certificate required; alcohol service certification (e.g., TIPS) preferred.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee all daily floor operations across shifts with consistent standards.
• Lead, schedule, and manage the Front of House team including managers, servers, hosts, and runners.
• Serve as primary contact for member and guest relations with discretion.
• Develop and enforce SOPs for service, sanitation, and club etiquette.
• Partner with GM, culinary, and bar leadership on menu rollsouts and events.
• Monitor labor costs, scheduling efficiency, and staffing needs across FOH.
• Lead interviewing, hiring, onboarding, training, and performance management.
• Ensure compliance with health, safety, and liquor regulations.
• Manage reservations, seating strategy, and floor plan.
• Oversee opening/closing procedures, nightly reporting, and shift handoffs.
• Build relationships with members and anticipate their needs.
• Represent Coco's at Colette's culture and standards across the team.

Skills

Front of House leadership

People management

Labor management

Communication skills

Job description

Coco's at Colette | Private Members Club | Fifth Avenue, New York City

A Dining Room Manager at Coco's is a senior Front of House leader responsible for the overall daily operation of the dining room, the performance of the service team, and the experience of every member and guest. This role requires an individual who leads with professionalism, consistency, creativity, and a commitment to excellence.

A Dining Room Manager works closely with the Assistant General Manager, culinary and bar leadership, and the broader Front of House team to deliver an elevated dining experience that reflects the discretion, sophistication, and hospitality standards of the company. The ideal candidate thrives in fast-paced luxury environments, understands the importance of culture and accountability, and takes ownership of both the guest experience and the team behind it.

Key Responsibilities

• Oversee all aspects of daily floor operations across shifts, ensuring exceptional and consistent standards
• Lead, schedule, and manage the Front of House team, including Service Managers, servers, hosts, bussers, and runners
• Serve as a primary point of contact for member and guest relations, handling escalated concerns with discretion
• Develop and enforce standard operating procedures for service, sanitation, and club etiquette
• Partner with the General Manager, culinary, and bar leadership on menu rollouts, events, and member functions
• Monitor labor costs, scheduling efficiency, and staffing needs across the Front of House
• Lead interviewing, hiring, onboarding, training, and performance management for Front of House staff
• Ensure compliance with health, safety, and liquor licensing regulations
• Manage reservations, seating strategy, and floor plan to optimize the member experience
• Oversee opening and closing procedures, nightly reporting, and shift handoffs
• Build relationships with members, understanding their preferences and anticipating their needs
• Represent and reinforce the culture and standards of Coco's at Colette across the team

Qualifications

• 3-5+ years of progressive Front of House management experience in fine dining, luxury hospitality, or private members club environments
• Proven track record leading and developing teams in a high-volume, high-touch service environment
• Strong financial acumen, including labor management and basic P&L understanding
• Excellent communication, conflict resolution, and decision-making skills
• NYC DOH Food Protection Certificate required; alcohol service certification (e.g., TIPS) preferred
• Flexible schedule, including evenings, weekends, and holidays as business needs require

What We Value

At Coco's at Colette, we value individuals who lead with integrity, operate with professionalism, and believe true hospitality is built through collaboration, consistency, and genuine care for both guests and team members. We are committed to creating an environment where excellence is the standard and where thoughtful leadership has a direct impact on the member experience.

More detail about Coco's part of Colette Club, please visit https://culinaryagents.com/entities/486944-Coco%2527s