Dining Room Manager

Common Sail Investment Group; Mequon (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Common Sail Investment Group in Mequon, WI is seeking a Dining Room Manager to oversee dining room operations and uphold high standards of service for residents and guests.

The role involves staffing, coordinating reservations, greeting guests, and resolving complaints to ensure a superior dining experience. Strong reading, writing, and communication skills are essential, as is a proactive, energetic approach to maintaining quality and efficiency.

Qualifications

• Must read and interpret documents such as safety rules and operating instructions.
• Must write routine reports and correspondence.
• Must speak effectively before groups of customers or employees.
• Must apply good judgment to carry out instructions.
• Must handle problems with several concrete variables in standardized situations.

Responsibilities

• Staffing: interviewing, hiring, training, coaching and scheduling.
• Schedule dining reservations and arrange parties or special services for diners.
• Greet guests, escort to tables, provide menus.
• Handle and resolve complaints to ensure a great dining experience.
• Assign tasks and coordinate dining room staff for prompt service.
• Inspect dining stations for neatness and inventory linens and supplies.
• Work toward continual improvement of the organization.

Skills

Reading documents

Writing reports

Public speaking

Judgment

Problem solving

High energy

High standards

Billing/cash handling

Education

Associate degree or equivalent

Job description

Position Summary:

The Dining Room Manager will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. Supervise and coordinate activities of dining room personnel to provide timely and courteous service to our residents and guest by performing the following duties.

Required Experience for Restaurant Manager:

• Associate degree (A. A.) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Fine dining experience preferred.
• Ability to read and interpret documents such such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment in understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Maintains a high energy level and is a self-motivator.
• Carries incredibly high standards in their work.
• Billing reconciliation/cash handling.

Primary Responsibilities for Restaurant Manager:

• Staffing responsibilities including: Interviewing, hiring, training, coaching and scheduling.
• Schedule dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• The Dining Room Manager handles and fixes all complaints to insure a great dining experience for residents and guests.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and inventories table linens and other dining room supplies for tables and serving stations.
• Work toward continual improvement of the overall organization.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 50 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.