Dining Room Manager

StoryPoint Group; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

StoryPoint Group is seeking a Dining Room Manager to ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. You will supervise dining room personnel to deliver timely and courteous service to residents and guests, handling staffing, reservations, and guest relations.

The role emphasizes training, scheduling, complaint resolution, and continuous improvement of the dining operation, in a dynamic service environment.

Qualifications

• AA degree or equivalent; fine dining experience preferred.
• Ability to read and interpret safety and operating documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups.
• Strong judgment and problem-solving in standardized situations.
• Energetic self-motivator with high standards.
• Experience with billing reconciliation and cash handling.

Responsibilities

• Interview, hire, train, coach and schedule dining room staff.
• Schedule reservations and arrange parties.
• Greet guests, escort to tables, and present menus.
• Address and resolve all complaints to ensure great dining.
• Assign tasks and coordinate dining room activities for timely service.
• Inspect stations for cleanliness and manage table linens.
• Pursue continual improvement of the dining operation.

Skills

Reading & interpretation

Report writing

Public speaking

Judgment & problem solving

High energy & motivation

Quality standards

Cash handling

Attention to detail

Education

Associate degree or equivalent

Job description

Position Summary:

The Dining Room Manager will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. Supervise and coordinate activities of dining room personnel to provide timely and courteous service to our residents and guest by performing the following duties.

Required Experience for Dining Room Manager:

• Associate degree (A. A.) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Fine dining experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment in understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Maintains a high energy level and is a self-motivator.
• Carries incredibly high standards in their work.
• Billing reconciliation/cash handling.

Primary Responsibilities for Dining Room Manager:

• Staffing responsibilities including: Interviewing, hiring, training, coaching and scheduling.
• Schedule dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• The Dining Room Manager handles and fixes all complaints to insure a great dining experience for residents and guests.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and inventories table linens and other dining room supplies for tables and serving stations.
• Work toward continual improvement of the overall organization.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 50 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.