Dining Room Manager

StoryPoint Group; Mequon (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

StoryPoint Group is seeking a Dining Room Manager to ensure efficient restaurant operations and uphold high production, quality, and customer-service standards for residents and guests.

You will supervise dining room staff, interview, hire, train, coach, and schedule; coordinate reservations and special events; greet guests; address all complaints to guarantee a memorable dining experience; and maintain neatness, inventories, and ongoing process improvements.

Qualifications

• AA or equivalent from two-year college or tech school, or 1–3 years related experience.
• Ability to read and interpret documents such as safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply good judgment in following instructions.
• Ability to handle problems involving several variables in standardized situations.
• Maintains a high energy level and is a self-motivator.
• Carries incredibly high standards.
• Billing reconciliation/cash handling.

Responsibilities

• Staffing: interview, hire, train, coach and schedule.
• Schedule dining reservations and arrange parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• Handle and fix all complaints to insure a great dining experience for residents and guests.
• Assign tasks and coordinate dining room staff to ensure prompt, courteous service.
• Inspect dining room stations for neatness and inventories of linens and supplies.
• Work toward continual improvement of the organization.

Skills

Reading comprehension

Report writing

Public speaking

Judgment and instruction following

Problem solving

Cash handling

High energy/self-motivated

High standards

Education

Associate degree or equivalent

Job description

Position Summary:

The Dining Room Manager will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. Supervise and coordinate activities of dining room personnel to provide timely and courteous service to our residents and guest by performing the following duties.

Required Experience for Restaurant Manager:

• Associate degree (A. A.) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Fine dining experience preferred.
• Ability to read and interpret documents such such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment in understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Maintains a high energy level and is a self-motivator.
• Carries incredibly high standards in their work.
• Billing reconciliation/cash handling.

Primary Responsibilities for Restaurant Manager:

• Staffing responsibilities including: Interviewing, hiring, training, coaching and scheduling.
• Schedule dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• The Dining Room Manager handles and fixes all complaints to insure a great dining experience for residents and guests.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and inventories table linens and other dining room supplies for tables and serving stations.
• Work toward continual improvement of the overall organization.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 50 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.