Dining Room Manager

Troon Golf, LLC; Atkinson, Northern (NH, KY); Hybrid; USD 39,000 - 65,000; Full time

Job summary

Atkinson Resort and Golf Club, located in Atkinson, NH, is seeking a Full-Time Dining Room Manager to lead service teams and uphold quality standards in a fast-paced hospitality setting. This role reports within Troon’s global hospitality framework and collaborates closely with the Executive Chef and F&B leadership.

The compensation is $65,000 per year, with responsibilities including staff scheduling, guest satisfaction, and daily operational oversight.

Qualifications

• One year supervisory or management experience in full-service dining preferred.
• Food Handler's Card.
• Ability to work a flexible schedule including evenings and weekends.
• Familiarity with point-of-sale systems.

Responsibilities

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
• Leads staff to ensure a friendly, hospitable guest experience and professional demeanor.
• Collaborates with Executive Chef and F&B Manager on operations to exceed member expectations.
• Liaises between wait staff and kitchen to ensure timely communication.
• Schedules servers, hosts, bartenders and oversees daily restaurant activities.
• Maintains clean, stocked, and organized dining facilities and equipment maintenance.
• Oversees training and reinforces service standards for FOH staff.
• Interacts with Members and Guests to resolve issues with attentive listening and diplomacy.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Team building

MS Office

Education

Certified Food Manager (Food & Alcohol) or TIPs

Food Handler's Card

Tools

Point-of-Sale systems

Job description

Description

Atkinson Resort and Golf Club, located in Atkinson, NH, is pleased to announce an excellent career opportunity for aFull-Time Dining Room Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part ofTroon, you will contribute to a global leader in golf and community management.

General Purpose:

Develops,implementsandmaintainsquality standards for restaurantfacilities, including supervision and direction of service staff. Ensures excellent customer service standardsaremaintained.

Compensation: $65,000/year

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
• Assures that all Entrada food & beverage team members approach every encounter with members and guests in a friendly, service-oriented, hospitable manner. Creates an atmosphere that is welcoming, friendly and warm.
• Represents the facility with superior hospitality skills, a professionally engaging personality, a positive outlook, enthusiasm, and respected leadership qualities.
• Effectively collaborates with the Executive Chef and Food & Beverage Manager on all food and beverage operations. Fosters a culture that consistently creates opportunities to exceed Member expectations through outstanding food & beverage experiences.
• Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications.
• Circulates throughout the restaurant facilities and kitchen areas to visuallymonitorandtake action to ensurefood quality and service standards are met.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. Review reservations, create floor plan, assign sections to servers, arrange tables for reservations.
• Oversees daily restaurant activities toinclude:serving tables, bussing tables, seating guests, take out.
• Effectively and efficiently schedules servers, hosts, bartenders, etc.
• Ensures that the restaurant and restaurant facilitiesare keptclean,well stockedand organized. Checks the maintenance of all equipment in the restaurant and appropriately schedules needed maintenance and repair.
• Plans and conducts a daily pre-shift meeting. Assigns and checks daily server side-work. Assures all side work is completed, including all cleaning of equipment and storage areas
• Assists with training FOH staff and reinforcing Entrada F&B service standards.
• Regularly interacts with Members and Guests. Visits tables, practices attentive listening and utilizes thoughtful problem-solving skills to resolve member and staff issues. Greetsguests at tables to ensure complete customer satisfaction and attention to member and guest needs.
• Supports multiple dining venues as assigned and assists with service coverage based on business needs.
• Participates in interviewing, hiring, training, assigning, and directing work, evaluating performance, addressing concerns and resolving issues.
• Manages department members that mayinclude, butnot limitedto:Food and Beverage Supervisors, Hosts, Servers, Food Runners, Bartenders.
• Ensures that effective orientation and trainingare provided each new associate. Assists in the development of ongoing training programs and tests for comprehension.
• Assists Food & Beverage Manager in performing and maintaining food and beverage inventory.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.

Education/Experience:

• One year supervisory or management experience in full-service dining preferred
• Food Handler's Card
• Ability to work a flexible schedule including evenings and weekends
• Familiarity with point-of-sale systems

Physical Demands:

Frequently stands, walks, talks and hears.Regularly useshands, reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches,tasteor smells. Frequentlylifts upto 25 pounds and occasionallylifts upto 50 pounds.

Certificates/Licenses:

Certified Food Manager (Food & Alcohol) or TIPSequivalent. JobKnowledge, Skill, and Ability Preferences:

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may berequiredin order toperform the duties of the job (e.g.the associates maybe requiredto communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
• Must meet state age requirements for handling alcoholic beverages
• Working knowledge of wine,spiritsand regional cuisines
• Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
• Strong problem analysis and problem resolution skills
• Strong multi-tasking,organizationaland time management skills to ensure a quick and effective response to client needs
• High levelof active listening skills and strong service skills including the ability to resolve issues/complaints with tact and diplomacy
• Strong written and verbal communication skills
• Strong leadership and people management skills
• Professional and courteous demeanor
• Ability to create high performance teams and to bea strong teamplayer
• Demonstrate a strong commitment to company values
• Proficiencyin Microsoft products such as Word, Excel,PowerPointand Microsoft Outlook
• Ability tomaintaineffective financial accountability to the company and to the ownership
• Complete and comprehensive understanding of the physical infrastructure,foodand beverage controls and financialback-officesystems of a hospitality/food service environment
• Working knowledge of food and beverage service equipment and current trends
• Exceptional personal hygiene and positive representation of the organization to Troon employees,members, guests, clientsand vendors
• Sense of humor welcome

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.