Dining Room Captain

Keeneland Association, Inc.; Lexington (KY); On-site; USD 32,000 - 42,000; Part time

Job summary

Keeneland Hospitality is seeking a Dining Room Captain for a seasonal service role in Lexington, KY. You will coordinate front of house operations, liaise between guests, servers, and kitchen staff, and oversee service standards to ensure a seamless dining experience.

You will lead and motivate a team, manage reservations and staffing, and collaborate with the kitchen and bar for timely, accurate service while upholding Keeneland Hospitality policies and safety standards.

Qualifications

• 2+ years in upscale or fine dining with leadership preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and guest satisfaction.
• Ability to lead by example and motivate a team.
• Familiarity with Micros POS and basic math.
• Beverage and bar knowledge.
• Ability to multitask and work under pressure in a high-volume environment.
• Able to carry a tray and lift up to 25 lbs.

Responsibilities

• Coordinate front of house service operations and oversee standards.
• Manage table assignments and staffing to match reservations and room chart.
• Lead pre-shift briefings and direct team to stay on task.
• Ensure timely collaboration with kitchen and bar for order accuracy.
• Address guest concerns with poise and professionalism.
• Ensure compliance with uniforms, sanitation, and safety policies.
• Retrieve and confirm reservation changes from ticket office.

Skills

Communication skills

Leadership experience

Interpersonal skills

Attention to detail

Multitasking under pressure

Micros POS familiarity

Beverage knowledge

Physical stamina

Tools

Micros POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dining Room Captain

Seasonal Service Workers Lexington, KY, US

Position Summary:

As Dining Room Captain at Keeneland Hospitality, you are responsible for facilitating a seamless and exceptional dining experience by coordinating front of house service operations. This position acts as the liaison between guests, servers, and kitchen staff, while also overseeing service standards, managing table assignments, and providing leadership during service. The Captain plays a key role in ensuring guest satisfaction and team efficiency.

Key Responsibilities:

• Responsible for all front of house positions.
• Day prior: retrieve reservations sheet from the ticket office.
• Day of: confirm and retrieve any reservation changes from the ticket office for that day.
• Coordinate comps with supervisor and collect information from the main office.
• Compare reservations to room chart to ensure proper staffing, communicating staffing needs to supervisor.
• Contact ticket office if there is any confusion regarding a reservation.
• Direct and support team members, ensuring they remain on task, and with awareness to the happenings within the room including the flow of service.
• Perform pre-shift meetings with the entire team reviewing relevant information addressing any prior issues.
• Delegate to the assistant captain; ensuring the dining room is set and ready to open on time.
• Ensures that all team members adhere to approved uniform and dress code guidelines.
• Coordinate with kitchen and bar for timeliness, order accuracy, proper set up and delivery of food and beverage items.
• Address and resolve guest concerns or complaints with poise and professionalism.
• Ensure compliance with Keeneland Hospitality policies, sanitation standards, and safety regulations

Qualifications and Requirements:

• 2+ years of experience in upscale or fine dining service, with leadership experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to lead by example, support and motivate a team.
• Familiarity with the micros POS system and basic math skills.
• Beverage and bar knowledge.
• Able to multitask and work efficiently under pressure in a high volume environment.
• Ability to carry a tray, lift up to 25lbs, and assist other FOH positions when needed

Licensing Requirements:

• A valid Fayette County Food Handler’s License is required for all food and beverage staff. Must be obtained prior to the first scheduled shift.
• A Kentucky Horse Racing Commission license is required for all track workers. This license will be provided to you on behalf of Keeneland upon hire.