Dining Reservations Coordinator

Setai Hotel Group; Miami Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Setai Hotel Group in Miami Beach is seeking a full-time Dining Reservations Coordinator. This role focuses on providing exemplary guest service and managing reservations across all dining outlets.

Key responsibilities include handling reservations via phone and email, coordinating events, and ensuring guest satisfaction. Candidates should be detail-oriented and have a high school diploma or GED equivalent. Join a luxury environment that blends elegance with the vibrant South Beach scene.

Qualifications

• Must be at least 18 years of age or older.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Must be detail-oriented.

Responsibilities

• Provide exemplary guest service for all reservation requests.
• Receive and record reservations via telephone, e‑mail, and in‑person.
• Coordinate special memos for large parties and special events.

Skills

Guest service

Attention to detail

Telephone skills

Problem-solving

Basic mathematics

Education

High school diploma or GED equivalent

Tools

Windows-based software

Microsoft Word

Point of Service System

Job description

Dining Reservations Coordinator (Miami Beach)

The Setai.

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

We are seeking a full‑time Dining Reservations Coordinator to provide exemplary guest service and manage reservations across all outlets.

Responsibilities

• Provide exemplary guest service for all reservation requests.
• Receive and record reservations via telephone, e‑mail, and in‑person.
• Coordinate special memos for large parties and special events, including all holidays.
• Manage copies, fax, and resolve guest issues.
• Ensure updated information on all outlets is available at workstations.
• Check pricing accurately according to guest consumption, meal plans, and sales package agreements.
• Communicate with the front desk and use a computer system to correctly bill guests.
• Process cashiering, including counting money and handling change.
• Explain guest questions and discrepancies to wait staff; complete and balance paperwork at the end of the shift.
• Obtain approval on credit cards used to pay bills.
• Maintain and order necessary supplies and money banks.
• Answer phones in a timely manner.
• Create dining reservations for F&B outlets through OpenTable.
• Book and charge special events.
• Have complete knowledge of menu items and room service processes.
• Use the Point of Service System and perform basic mathematics.
• Handle guest concerns and questions in a thorough and professional manner.
• Perform additional duties as assigned by management.

Basic Qualifications

• Must be at least 18 years of age or older.
• High school diploma or GED equivalent.

Additional Qualifications

• Ability to work efficiently in a high‑volume, fast‑paced environment.
• Familiarity with Windows‑based software, Microsoft Word, and HSI.
• Professional image representative of property image.
• Exceptional telephone skills.
• Ability to listen to guests effectively and resolve issues.
• Must be detail‑oriented.

This is a full‑time, non‑management position.