Dining Operations Manager

American Food & Vending; Dudley (MA); On-site; USD 78,000 - 105,000; Full time

Benefits offered by this job

Weekly pay

401K with company match

Employee Assistance Program

Medical, Prescription, Dental, and Vis

Job summary

American Food & Vending is seeking an experienced Operations Manager to oversee daily meal service, catering for meetings and events, and all dining accounts in our Massachusetts territory.

You will hire, train, and lead staff, manage scheduling, analyze results with the District Manager, and align performance with company goals while traveling to accounts as needed. This role offers weekly pay and growth opportunities.

Qualifications

• Bachelor’s degree preferred in business, hospitality, or related field.
• 5+ years of relevant management experience.
• Proficiency in Microsoft Office Suite.
• Knowledge of culinary techniques and industry trends.
• Superior customer service skills and daily client interactions.
• Strong understanding of employee and client relations.
• Ability to travel to accounts to support operations.

Responsibilities

• Manage daily meal service, events, and operations for assigned cafés and dining accounts.
• Oversee catering for meetings, corporate events, and dining services; ensure seamless execution and client satisfaction.
• Hire, train, and develop staff; manage work schedules and foster a cohesive, high-performing team.
• Support the District Manager in analyzing business results and implementing growth strategies.
• Monitor P&L for each account and align performance with company goals.
• Audit offerings to maintain café satisfaction and drive improvements.
• Ensure safe, sanitary facilities in compliance with local regulations.
• Motivate teams to innovate and modernize menus and services.
• Collaborate with account teams to increase market share and customer experience.
• Assist with special projects or events as assigned.

Skills

Leadership & staff development

Customer service

Growth initiative support

Event catering management

Communication

Education

Bachelor’s degree in business or hospitality

Tools

Microsoft Office

Job description

Pay: - Pay varies by location

Location: DUDLEY, Massachusetts

Responsibilities:

• Manage daily meal service, events, and all operations related to assigned cafés and dining accounts.
• Oversee catering for meetings, corporate events, and dining services, ensuring seamless execution and client satisfaction.
• Provide strategic leadership by hiring, training, and developing staff; manage work schedules and foster a cohesive, high-performing team.
• Support the District Manager in analyzing business results, developing action plans, and implementing strategies to improve performance and drive growth.
• Assist in monitoring P&L financial reports for each account and help develop strategies to align performance with company goals.
• Monitor, evaluate, and audit food, beverage, and service offerings to maintain café satisfaction; initiate improvements as needed.
• Ensure safe, secure, and healthy facility environments by enforcing sanitation standards and procedures in compliance with local regulations.
• Motivate culinary and management teams to innovate and modernize menus and services.
• Collaborate with account teams and provide recommendations to the District Manager to increase market share and enhance customer experience.
• Assist with special corporate projects or events as assigned.
• May be assigned other duties and responsibilities as needed.

Qualifications:

• Bachelor’s degree in business, hospitality, or a related field preferred.
• 5+ years of relevant industry and management experience.
• Proficiency in Microsoft Office Suite.
• Knowledge of culinary techniques and industry trends.
• Superior customer service skills and daily interactions with our customers and clients.
• Have a strong understanding of employee and client relations.
• Strong ability to support, manage, and promote growth initiatives.
• Full-time travel to accounts to support operational needs.

About Us

Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.

Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.

Our Mission

To create moments of happiness through customized hospitality experiences that delight guests and bring people together.

Our Vision

To be the best in the industry at elevating hospitality experiences for places where people want to be.

Our Values: F.I.R.S.T.

Family – Treat people as family.

Integrity – Do the right thing.

Responsiveness – Listen first. Then act with urgency.

Service Excellence – Deliver exceptional experiences every day.

Teamwork – Win together.

American Dining Creations Offers:

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.