Digitizing Specialist III

Heirloom Cloud Corporation; Charleston (SC); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Flexible scheduling

Advancement opportunities

Benefits for eligible full-time

Job summary

Heirloom Cloud Corporation is seeking motivated Digitizing Specialists to convert aging formats into secure digital formats for customers nationwide. You will join a collaborative team to ensure high quality, precise digitization and customer satisfaction.

Roles include training in advanced digitization, handling varied media, and operating both legacy and modern equipment. Opportunities span internship to full-time with promotion paths based on performance.

Qualifications

• Minimum 2 years of experience in customer service, production, technical operations, or a related field.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to stay productive and goal-oriented on a schedule.
• Comfortable learning and operating computer systems, software, and electronic equipment.

Responsibilities

• Train to master advanced media digitization and restoration workflows.
• Receive, inspect, sort, and document inbound customer orders.
• Operate legacy and modern playback equipment to achieve the highest-quality capture possible.
• Capture, organize, and curate digital media within a secure LAN.
• Perform quality control checks on digitized content.
• Assist with basic media handling, cleaning, and preparation.
• Coordinate with Customer Success Team regarding order status and requests.
• Collaborate with Operations Team to maintain efficient production workflows.
• Maintain a clean, organized, and secure production environment.
• Support continuous improvement initiatives and operational innovation.

Skills

Customer service

Attention to detail

Teamwork

Learning new systems

Problem solving

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred

Job description

Digitizing Specialist III

Heirloom Cloud Corporation is seeking motivated Digitizing Specialists to help preserve priceless family memories and historical media for customers across the United States. This role supports the conversion of aging formats—including VHS tapes, film reels, photo albums, slides, DVDs, and legacy storage media—into secure digital formats for future generations.

Digitizing Specialists play a critical role in delivering exceptional quality, accuracy, and customer trust while working alongside a collaborative operations and customer success team in a fast-growing technology-enabled preservation company.

Responsibilities

• Train to master advanced media digitization and restoration workflows
• Receive, inspect, sort, and document inbound customer orders
• Operate legacy and modern playback equipment to achieve the highest-quality capture possible
• Capture, organize, and curate digital media within a secure local area network (LAN)
• Perform quality control checks on digitized content
• Assist with basic media handling, cleaning, and preparation
• Coordinate closely with the Customer Success Team regarding order status and special requests
• Collaborate with Operations Team members to maintain efficient production workflows
• Help maintain a clean, organized, and secure production environment
• Support continuous improvement initiatives and operational innovation

Skills & Qualifications

• Minimum 2 years of experience in customer service, production, technical operations, or a related field
• Strong organizational skills and attention to detail
• Self-motivated with the ability to stay productive and goal-oriented on a schedule
• Comfortable learning and operating computer systems, software, and electronic equipment
• Strong problem-solving and troubleshooting ability
• Ability to lift and carry up to 50 pounds
• Positive attitude and willingness to work as part of a team
• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in business, technology, media, or a related field is a plus
• Experience with media production, electronics, photography, audio/video equipment, or archival work is a plus

Position Details

• Location: 2076 Wambaw Creek Road, Charleston, SC 29492
• Internship, part-time, and full-time opportunities available
• Flexible scheduling may be available depending on role and availability
• Compensation starts at $10.00/hour, based on experience and position type
• Benefits available for eligible full-time employees
• Clear advancement opportunities are available through promotion to Digitizing Specialist II and Digitizing Specialist I roles, each with increased responsibility and compensation

About Heirloom

At Heirloom Cloud Corporation, we believe memories matter. Our mission is to help families and organizations rescue, preserve, organize, and securely access priceless media before it is lost to time, deterioration, or disaster.