Digital Workplace Process & Platform Analyst (Contract)

Lytx; United States; Remote; USD 30,000 - 60,000; Part time

Job summary

Join a leading technology company as a part-time Process & Platform Analyst. This role focuses on enhancing systems and services across IT, HR, and Facilities, driving automation and operational excellence. You'll partner with teams to improve processes, ensuring a seamless experience for every employee. This position allows for remote work and requires strong organizational skills and experience in ServiceNow.

Qualifications

• 3+ years of experience in ServiceNow or similar ITSM platforms.
• Experience in audit-aligned environments, including ISO 27001 or SOX readiness.

Responsibilities

• Partner with implementation partner to support ServiceNow relaunch.
• Drive onboarding and offboarding process enhancements.
• Establish documentation and process governance.

Skills

ServiceNow

Organizational Skills

Documentation

Tools

Moveworks

Job description

Why Lytx:

Join us at a pivotal moment as we modernize our Digital Workplace strategy. As a part-time Process & Platform Analyst, you will help accelerate our maturity across ServiceNow, onboarding, automation, and operational excellence. This role partners cross-functionally with IT, HR, Facilities, and vendor teams to improve systems and services that impact every employee’s experience. You’ll help us realize value from existing platforms while elevating our audit posture and metrics transparency.

You’ll Get To:

1. Partner with our implementation partner to support the relaunch of ServiceNow, aligning processes across IT, Facilities, and HR
2. Improve the integration between Moveworks and ServiceNow to drive automation and deflection
3. Drive onboarding and offboarding process enhancements to increase consistency and reduce friction
4. Establish documentation and process governance to support ISO/ITGC audit readiness
5. Define, measure, and mature operational KPIs that drive continuous improvement

What You Need:

1. 3+ years of experience in ServiceNow (or similar ITSM platforms), with exposure to cross-departmental workflows (e.g., HRSD, Facilities, ITSM)
2. Familiarity with conversational AI platforms like Moveworks a plus
3. Proven ability to work independently and produce clear, repeatable documentation
4. Experience in audit-aligned environments, including ISO 27001 or SOX readiness
5. Strong organizational skills and a bias for action

• 12 Month Contract
• Remote work schedule available
• 20 hours per week

__________

Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good, and that’s exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.