Digital Workplace Process & Platform Analyst (Contract)

Lytx; San Diego (CA); Remote; USD 100,000 - 125,000; Part time

Job summary

Join a leading company as a part-time Process & Platform Analyst, where you will enhance operational excellence and improve systems impacting employee experience. Collaborate across departments to drive automation and ensure audit readiness in a supportive, innovative environment.

Qualifications

• 3+ years of experience in ServiceNow or similar ITSM platforms.
• Experience in audit-aligned environments, including ISO 27001 or SOX readiness.

Responsibilities

• Partner with implementation partner to support the relaunch of ServiceNow.
• Drive onboarding and offboarding process enhancements.

Skills

Organizational Skills

Documentation

Tools

ServiceNow

Moveworks

Job description

Why Lytx:

Join us at a pivotal moment as we modernize our Digital Workplace strategy. As a part-time Process & Platform Analyst, you will help accelerate our maturity across ServiceNow, onboarding, automation, and operational excellence. This role partners cross-functionally with IT, HR, Facilities, and vendor teams to improve systems and services that impact every employee’s experience. You’ll help us realize value from existing platforms while elevating our audit posture and metrics transparency.

You’ll Get To:

1. Partner with our implementation partner to support the relaunch of ServiceNow, aligning processes across IT, Facilities, and HR
2. Improve the integration between Moveworks and ServiceNow to drive automation and deflection
3. Drive onboarding and offboarding process enhancements to increase consistency and reduce friction
4. Establish documentation and process governance to support ISO/ITGC audit readiness
5. Define, measure, and mature operational KPIs that drive continuous improvement

What You Need:

• 3+ years of experience in ServiceNow (or similar ITSM platforms), with exposure to cross-departmental workflows (e.g., HRSD, Facilities, ITSM)
• Familiarity with conversational AI platforms like Moveworks is a plus
• Proven ability to work independently and produce clear, repeatable documentation
• Experience in audit-aligned environments, including ISO 27001 or SOX readiness
• Strong organizational skills and a bias for action

Additional details:

• 12 Month Contract
• Remote work schedule available
• 20 hours per week

About Lytx:

Lytx is powered by cutting-edge technology and Happy People. We are committed to making a positive impact through technology that helps save lives each year.

Our team is made up of hungry, humble, and capable people who are dedicated to innovation and making a difference.

We believe in creating an inclusive, collaborative environment where everyone feels valued and supported. Lytx is an equal opportunity/affirmative action employer and maintains a drug-free workplace.